Job Overview

diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
flexible schedule

Job Description

We are a professional and welcoming establishment dedicated to providing exceptional guest experiences. Our environment prides itself on hospitality and efficient front desk operations that serve as the central hub for guests, clients, or residents. As a part of our team, you will be representing our commitment to outstanding service and a pleasant atmosphere. We operate in a customer-focused setting where the receptionist and concierge roles are essential in ensuring smooth daily operations and creating an inviting, professional vibe. The hospitality experience we offer is enhanced by attentive, friendly staff and well-maintained facilities that accommodate the needs of every visitor.

The Receptionist/Concierge plays a vital role as the first point of contact for anyone entering our premises. This position is integral in greeting and assisting guests, handling communications, and providing support with café or refreshment services. The successful candidate will be personable, organized, and capable of managing multiple tasks simultaneously in a lively environment. Your responsibilities will include answering phones, responding to emails, directing inquiries, managing mail, and maintaining a clean and welcoming reception area. Additionally, you will prepare and serve beverages and light refreshments, maintain the café area’s cleanliness and inventory, and assist guests with information about our services or local attractions.

This role requires professionalism, attention to detail, and excellent communication skills. The ability to multitask, prioritize guest needs, and collaborate with team members ensures that daily operations run smoothly. It’s a dynamic position perfect for someone who enjoys interacting with people and providing top-tier customer service. Prior experience in customer service, hospitality, or café operations is preferred but not mandatory. We offer a positive work environment where your role significantly impacts the overall guest experience and the operation’s success. Join our team and contribute to making every interaction memorable and every visit enjoyable.

Job Requirements

  • High school diploma or equivalent preferred
  • previous customer service, receptionist, hospitality, café, or concierge experience preferred
  • strong communication and interpersonal skills
  • professional appearance and positive attitude
  • ability to multitask and stay organized in a fast-paced environment
  • basic food handling and beverage preparation knowledge preferred
  • proficiency with phones, computers, and office software

Job Qualifications

  • High school diploma or equivalent
  • previous customer service experience
  • previous receptionist experience
  • previous hospitality experience
  • previous café or concierge experience
  • strong communication and interpersonal skills
  • proficiency with phones, computers, and office software
  • strong problem-solving and customer service abilities

Job Duties

  • Greet and assist guests or customers professionally
  • answer and direct phone calls, emails, and inquiries
  • manage front desk operations and maintain a clean reception area
  • handle incoming and outgoing mail or packages
  • prepare and serve coffee, beverages, and light refreshments
  • maintain cleanliness and organization of café or refreshment areas
  • restock café supplies, snacks, and beverages as needed

Job Criteria

Experience

Mid Level (3-7 years)


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