Ramp & Customer Service Agent

Horizon Air is a prominent regional airline that is part of the Alaska Air Group, providing reliable air travel services primarily across the Pacific Northwest and Alaska. Known for its commitment to safety, operational excellence, and exceptional passenger service, Horizon Air plays a vital role in connecting smaller communities with larger hubs and major cities. As a regional airline, Horizon Air is dedicated to maintaining high standards of customer experience, fostering a supportive and inclusive workplace environment, and offering extensive opportunities for professional growth within the aviation industry.

This opportunity is for the role of a Ramp & Customer Service Agent at Horizon Air, particularly located at the Missoula, MT airport. Serving as a crucial link between passengers and the airline, this role requires an individual who can skillfully balance guest interaction with physical ramp operations. The team at Horizon Air strives to create remarkable experiences for all travelers, ensuring that every guest’s journey from curb to cabin is seamless and positive. Whether greeting passengers, handling their luggage, or performing vital safety tasks on the ramp, the Ramp & Customer Service Agent helps uphold the airline’s excellent reputation for service and safety.

The position is part-time regular, offering a competitive hourly wage starting at $17.23 per hour, with a total rewards package that includes comprehensive benefits and professional development opportunities. The role emphasizes flexibility, with shift schedules that include nights, weekends, and holidays to accommodate the dynamic nature of the airline industry. This is an ideal position for individuals who enjoy working in a fast-paced, guest-focused environment and are comfortable performing physically demanding tasks outdoors in all weather conditions.

Key responsibilities include assisting guests with travel inquiries such as baggage, ticketing, check-in, and boarding. Agents also perform critical ramp functions such as loading, offloading, baggage transport, aircraft marshaling, pushbacks, and deicing. The role demands attentiveness to security through aircraft grooming and safety searches, and administrative duties such as managing luggage claims. Agents work collaboratively with management and colleagues to ensure operational efficiency and guest satisfaction, sometimes taking on various other duties as assigned.

Employees in this role must embody the core values of Horizon Air: owning safety, doing the right thing, being caring and kind, and delivering high performance consistently. Horizon Air also takes great pride in its inclusive culture and compliance with equal employment opportunity guidelines, ensuring a respectful and supportive work environment free from discrimination and harassment.

Working at Horizon Air provides access to robust benefits such as free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air flights, comprehensive medical, dental, and vision plans, a generous 401(k) match, annual bonus plans, and generous holiday and paid time off. The organization supports employees’ well-being and career advancement through training and development programs, some of which may require overnight travel.

The Ramp & Customer Service Agent position requires candidates to meet essential qualifications such as holding a high school diploma or equivalent, being authorized to work in the U.S., and possessing a valid driver’s license. Candidates must have strong communication skills, be able to multitask efficiently in a busy atmosphere, and meet physical demands such as lifting up to 50 pounds and standing for extended periods. Additionally, gaining airport SIDA badge clearance and passing required security and drug screenings are mandatory to maintain employment. By joining Horizon Air as a Ramp & Customer Service Agent, individuals become part of a proud team that values safety, guest satisfaction, and continuous improvement while offering a rewarding career path in aviation.