Radioology Concierge - Scottsdale, AZ

Scottsdale, AZ, USA|

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Life insurance

critical illness insurance

Bonus opportunities

Paid Time Off

Paid training

Tuition Assistance

leadership development program

Job Description

Parking Management Company (PMC) is a leading provider of parking and guest services solutions, specializing in creating safe, efficient, and welcoming environments for hospital and healthcare facilities. With a strong focus on customer satisfaction and operational excellence, PMC supports healthcare institutions by ensuring smooth access, compliance, and communication workflows that align with critical health standards. PMC is dedicated to fostering a professional and inclusive workplace where transparency, growth, and employee well-being are prioritized.

The Radiology Concierge role at PMC embodies the company's commitment to exceptional customer service within hospital settings. Serving as a vital frontline ambassador, the Radiology Concierge ensures that patients, visitors, and staff experience a friendly and secure environment when accessing radiology services. This position involves greeting guests warmly, guiding them through hospital navigation, assisting with registrations, and supporting patient needs such as wheelchair assistance. Beyond guest interactions, the Radiology Concierge is responsible for enforcing health and safety protocols, including screening for COVID-19 and flu symptoms and adhering to HIPAA and EMTALA compliance policies.

Communication is a critical aspect of this role, requiring the Radiology Concierge to handle inbound calls, coordinate with radiology teams, and facilitate effective information flow between medical staff and technologists. Additionally, operational duties include maintaining a clean and organized workspace, monitoring departmental worklists, and escalating issues that could impact radiology or hospital operations. The role demands strong multitasking abilities, attention to detail, and the capacity to operate under pressure while upholding standards of confidentiality and professionalism.

This position is offered on a full-time or part-time basis and is classified as non-exempt, with pay provided hourly in accordance with Fair Labor Standards Act regulations. PMC provides a comprehensive benefits package highlighting health insurance, supplemental coverage, leadership development opportunities, tuition assistance, and more. The company promotes an equitable work environment supporting diversity and equal opportunity for all candidates. Employees in this role enjoy a collaborative work atmosphere that blends on-site responsibilities with administrative support, ensuring a dynamic and engaging experience in healthcare service delivery.

Job Requirements

High school diploma or GED
previous customer service, healthcare, or administrative experience
ability to work in a fast-paced hospital environment
a valid driver's license and reliable transportation
acceptable motor vehicle record with no more than three moving violations within three years
pass and maintain a clean background check

Job Qualifications

High school diploma or GED required
previous customer service, healthcare, or administrative experience preferred
experience handling phone systems or call coordination is a plus
ability to work in a fast-paced hospital environment
strong customer service and interpersonal skills with a hospitality-focused mindset
ability to communicate clearly and professionally in high-pressure environments
strong attention to detail and ability to follow healthcare protocols
ability to multitask and manage both in-person and phone-based interactions
basic understanding of healthcare compliance standards such as HIPAA and EMTALA

Job Duties

Greet all patients, visitors, and staff with a friendly, professional demeanor
provide wayfinding assistance and answer general inquiries
assist with hospital registration processes as needed
support patient needs including wheelchair assistance and coordination with nursing staff
ensure compliance with hospital health protocols, including face coverings when required
screen individuals for COVID-19, flu symptoms, or other health concerns as applicable
enforce visitor policies and location-specific access restrictions
maintain awareness of and adhere to HIPAA and EMTALA regulations
handle inbound calls and direct inquiries to appropriate departments
handle all communications with patient confidentiality
facilitate communication between radiologists, medical staff, and technologists
operate paging systems and support internal communication workflows
monitor radiology or departmental worklists and escalate issues as needed
report IT or system-related issues impacting radiology or operational flow
maintain a clean, safe, and sanitized workspace, including front desk areas and equipment
support administrative tasks and assist hospital leadership as needed
ensure a professional and organized front desk environment at all times
maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations
support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility