Public Safety Mont-Front Desk

New Bedford, MA, USA|Onsite

Job Overview

Employment Type

Temporary

Part-time

Compensation

Hourly

Range $19.50 - $27.50

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive pay

Comprehensive benefits package

generous earned time off

employee Wellbeing Program

403B Retirement Plan with company match

Tuition Assistance

Professional growth opportunities

Job Description

Southcoast Health is a not-for-profit, charitable health system dedicated to providing comprehensive healthcare services throughout Southeastern Massachusetts and Rhode Island. With multiple hospitals, clinics, and facilities, the organization is deeply embedded in the local communities it serves. Southcoast Health prides itself on creating inclusive and ethical workplaces where highly skilled caregivers deliver world-class care close to home. Recognized for its excellence, Southcoast Health has been voted 'Best Place to Work' for seven consecutive years, reflecting its commitment to fostering a positive work environment and valuing its employees.

The Public Safety Mont-Front Desk role at Southcoast Health offers an exciting o...

Job Requirements

High school diploma or GED equivalent
Prior security, customer service, or administrative experience preferred
Must complete Management of Aggressive Behavior (MOAB) de-escalation training within 120 days of hire
Must be fully vaccinated against seasonal Influenza and COVID-19 or have a valid exemption
Ability to work flexible shifts including weekends and holidays
Excellent customer service skills
Strong problem-solving abilities

Job Qualifications

High school diploma or GED equivalent
Prior security, customer service, or administrative experience is a plus
Completion of Management of Aggressive Behavior (MOAB) de-escalation training within 120 days of hire
Ability to independently solve problems
Strong communication and interpersonal skills

Job Duties

Operate as first point of contact and source of information for patients and guests
Ensure all visitors are authorized or have legitimate business on the property
Employ exceptional customer service skills to welcome visitors
Provide directions and request assistance for visitors needing special help
Think independently and use problem-solving skills without direct supervision
Manage visitor flow and maintain a secure environment
Assist in de-escalation situations if necessary