PT Sales Associate - Cashier

Virginia Beach, VA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Training and Development

Equal employment opportunity

Job Description

Food Lion is a well-established grocery store chain that has been serving communities since 1957, offering fresh, affordable, and convenient shopping experiences to millions of customers every week across 10 Southeastern and Mid-Atlantic states. With a dedicated workforce of over 82,000 associates, Food Lion prides itself on its mission to provide excellent customer service, quality products, and a friendly shopping atmosphere. The company emphasizes community involvement and sustainability while continuously evolving to meet customer needs in a competitive retail food market. The store located at 1615 General Booth Blvd in Virginia Beach, VA, is a part of this large network committed to local excellence and consumer satisfaction.

The role of front-end associate at Food Lion is pivotal in maintaining high customer service standards and ensuring a smooth shopping experience. This position focuses on delivering fast, friendly, and efficient checkout services while supporting store management to uphold operational standards. Key responsibilities include greeting customers by name, accurately scanning and bagging groceries, handling various payment methods such as cash, checks, coupons, and food assistance programs, and maintaining a clean and organized checkout area. Physical tasks such as unloading groceries from carts, retrieving shopping carts, and operating the MVP savings center kiosk are also integral to the daily workflow.

This position requires strong communication skills and a cooperative attitude toward customers and fellow associates alike. Candidates must be willing to adhere to the Food Lion dress code and present a professional appearance while fostering a welcoming environment. The front-end associate plays a crucial role in maximizing sales by delivering outstanding service, assisting customers with their needs, and promptly addressing any register or equipment malfunctions. Food Lion supports its employees through necessary training and promotes safety by encouraging associates to identify and correct hazardous conditions.

The employment type is full-time or part-time, with pay competitive within the retail grocery sector, reflecting the importance of the customer-facing role. Food Lion supports equal employment opportunities and embraces diversity and inclusion in its hiring practices. The position is suitable for applicants who meet physical requirements and possess the flexibility and willingness to perform multiple tasks.

Job Requirements

High school diploma or equivalent preferred
Effective communication skills
Customer service experience preferred
Ability to learn and perform multiple tasks
Ability to handle cashier and service center technical tasks
Meet minimum age requirements
Meet physical demands of the role

Job Qualifications

High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Job Duties

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
Greet each customer and use his or her name whenever possible
Unload customers' groceries from cart to belt and group items for ease of bagging
Check the bottom of every cart and under all baby seats for items before completing an order
Follow correct bagging procedures for using bags by type
Scan customers' order and handle the payment transaction
Avoid personal conversations with other associates when customers are present
Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers
Follow procedures for refunds and error correction
Make every attempt to maintain accurate cash control
Follow procedures and perform overrides
Identify customers needing assistance and offer to take their order to their car
Maintain alertness and call for assistance when needed to service customers
Check prices quickly and accurately
Be courteous and helpful to other associates
Wear the Food Lion uniform with apron and name badge, maintaining neat and clean appearance
Retrieve shopping carts from parking lot and cart corrals utilizing the tether strap
Ensure workstation and front end area have a neat and clean presentation
Report any register malfunction to Customer Service Manager or MOD
Ensure MVP savings center kiosk is filled with paper and properly working
Adhere to all company guidelines, policies and standard practices
Observe and correct all unsafe conditions that could cause accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer-based training and training aid courses
Perform all other duties as assigned