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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $22.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Program
Life insurance
Disability Coverage
Tuition Assistance
Travel and lodging perks
Job Description
Stonebridge is a respected hospitality company known for providing excellent lodging experiences to travelers and visitors. Located in Boston, Massachusetts, Stonebridge operates a collection of hotels that prioritize guest satisfaction, comfort, and quality service. The company prides itself on maintaining high standards across its properties, striving to offer a welcoming environment for guests while supporting its team members with comprehensive benefits and opportunities for professional growth. Employment with Stonebridge is grounded in a commitment to diversity, equity, and inclusion, ensuring that every team member is treated with respect and given the opportunity to excel. The company offers a competitive pay... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hospitality or customer service role preferred
- Proficiency in basic bookkeeping and balancing financial transactions
- Strong communication skills, both verbal and written
- Proficient in using property management systems and office software
- Excellent customer service and problem-solving skills
- Ability to work independently and make decisions with minimal supervision
- Detail-oriented with strong organizational skills
- Must be available to work overnight shifts, including weekends and holidays
Job Qualifications
- Previous experience in a hospitality or customer service role preferred
- Proficiency in basic bookkeeping and balancing financial transactions
- Strong communication skills, both verbal and written
- Proficient in using property management systems and office software
- Excellent customer service and problem-solving skills
- Ability to work independently and make decisions with minimal supervision
- Detail-oriented with strong organizational skills
Job Duties
- Greet, register, and assign rooms to hotel guests
- Verify customer payment methods and process credit authorizations
- Maintain accurate records of room availability and guest accounts using the property management system
- Balance daily receipts and revenues, conducting income audits on posted revenues
- Assist guests with check-out processes, reviewing accounts and resolving discrepancies
- Answer phone calls promptly, directing inquiries or addressing guest needs
- Coordinate with overnight housekeeping or maintenance staff to resolve guest issues
- Make and confirm reservations, ensuring accurate data entry
- Provide guests with information on hotel services and local attractions
- Document guest feedback and escalate issues to management when necessary
- Perform nightly bucket checks to ensure compliance with hotel standards
- Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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