PSA Hobby Concierge Representative, Santa Clara, CA

Collectors is the industry leader in innovative technology designed to provide comprehensive value-added services for collectors around the globe. Founded in 1986, the company has grown into a global powerhouse specializing in grading, authenticating, vaulting, and selling millions of record-setting collectibles. Its extensive service offerings cover an array of collectible categories including trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Through continued modernization and digitalization, Collectors is committed to helping passionate collectors pursue their interests with ease, security, and confidence. The organization operates through prominent subsidiaries such as PSA, PCGS, Beckett, SGC, and Card Ladder. It employs over 3000 professionals across its headquarters in Santa Ana, California and additional offices worldwide in locations such as New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

The role of PSA Hobby Concierge Representative is a critical front-line position focused on delivering a world-class customer experience at physical hobby shops' submission centers. This role involves assisting customers with inquiries, managing the intake of collectible submissions, ensuring items are safely packaged and shipped back to company headquarters, and identifying opportunities to enhance the submission process. Working primarily at the MojoBreaks hobby shop in Santa Clara, CA, and at various trade shows and events throughout the United States, this position demands exceptional communication skills and a strong customer service orientation. A successful candidate will often collaborate with another Concierge Representative and the shop management team to foster expansion of the Collectors footprint by delivering outstanding in-person service, responding promptly to emails and phone calls, and proactively resolving customer issues.

This position requires light travel up to 10 percent and mandates that candidates have a valid driver's license, with a valid passport being preferred but not mandatory. The work schedule involves onsite presence 3-5 days a week, often including heavy overtime and weekend shifts, reflecting the demand of the role. The hourly wage is estimated at $23, with actual pay potentially varying based on experience, skillset, location, and job level. Reporting directly to the Customer Experience Supervisor, the PSA Hobby Concierge Representative is integral to providing seamless customer service, supporting brand growth, and continually improving internal processes to increase efficiency and customer satisfaction. This role is ideal for individuals who excel at multi-tasking, problem-solving, and thrive in a fast-paced, customer-centric environment where professionalism, quality, and teamwork are paramount.