Morningstar Storage logo

Property Manager

Charlotte, NC, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Weekend Shifts
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Benefits

competitive compensation
Medical insurance
Dental Insurance
Vision Insurance
401(k) with employer match
Paid Time Off
growth opportunities

Job Description

Morningstar Properties is a well-established leader in the storage and marina industries, with a rich history dating back to 1981. Specializing in the development and operation of high-quality storage and marina facilities across the Southeastern United States, Morningstar has expanded its footprint to encompass more than 100 storage properties and marinas nationwide. The company prides itself on a culture built on ownership, intentional leadership, and delivering exceptional customer experiences. At Morningstar Storage, the emphasis is on not only providing top-tier facilities but also creating a workplace where passionate, bright, and driven individuals can thrive and grow. Employees benefit from comprehensive training programs, competitive pay, and a supportive culture that values excellence in customer service and employee care. Morningstar believes its greatest investment is in its people, fostering an environment ripe for personal and professional development.

The Property Manager is a pivotal on-site leadership role within Morningstar Storage, acting as the business leader responsible for steering operational success, financial performance, and team development at the property level. This role requires a dynamic individual who can drive occupancy, revenue, and profitability through smart pricing strategies, effective sales execution, and vigilant expense management. The Property Manager also plays a crucial role in maintaining a welcoming, professional, and well-maintained environment for customers, ensuring the property meets Morningstar’s high standards of safety, cleanliness, and curb appeal. Leadership responsibilities extend beyond daily operations to include recruiting, training, coaching, and mentoring a small team of employees, fostering a culture of collaboration, accountability, and continuous improvement.

This role involves in-depth analysis of market conditions, competitor pricing, and occupancy trends to inform promotional and rental rate strategies. The Property Manager actively leads sales efforts, converting inquiries to rentals with an emphasis on delivering a superior customer experience from initial contact through move-in. Vendor relationships are carefully managed to ensure all maintenance and repairs uphold company standards, and marketing initiatives are executed to increase community visibility and referrals. Additionally, this role encompasses the management of all expenses within budget, including labor costs, and requires a business-minded approach with strong decision-making skills.

Candidates for the Property Manager position must bring a mix of sales, customer service, and leadership experience, with the ability to analyze performance metrics and work independently while collaborating with district and corporate partners. Technology proficiency, including Microsoft Office Suite and multiple software platforms, is necessary. The position also requires flexibility for occasional weekend work and travel for training sessions. Physical flexibility and the ability to handle routine property maintenance tasks are essential, underscoring the hands-on nature of this leadership role. Morningstar offers a competitive compensation package, health benefits, a 401(k) plan with employer match, paid time off, and growth opportunities in a fast-paced, expanding organization, making this an excellent career opportunity for a motivated individual aiming to excel in property management within the self-storage industry.

Job Requirements

  • High school diploma or GED required
  • Valid driver’s license in the state of employment required for occasional work-related tasks requiring driving
  • Sales and customer service experience required, for example in property management, retail, hospitality, restaurant or a service-based environment
  • Strong leadership and decision-making skills
  • Proficiency in computer skills including Microsoft Office Suite and email
  • Ability to work some weekends and travel by plane for training
  • Ability to frequently stand, walk, sit and move freely throughout the property
  • Ability to climb up a ladder and stoop, kneel, crouch or crawl
  • Ability to regularly lift up to 50 pounds

Job Qualifications

  • High school diploma or GED required
  • Bachelor’s degree preferred
  • Valid driver’s license in the state of employment required for occasional work-related tasks requiring driving
  • Sales and customer service experience required, for example in property management, retail, hospitality, restaurant or a service-based environment
  • Strong leadership and decision-making skills with a business-minded approach
  • Comfort reviewing and interpreting performance metrics related to occupancy, pricing, and revenue
  • Ability to lead independently while collaborating effectively with district and corporate partners
  • Proficiency in computer skills required, including Microsoft Office Suite, email, and the ability to navigate multiple systems throughout the workday
  • Willingness to work some weekends and travel (by plane) for training as needed

Job Duties

  • Drive occupancy, revenue, and overall financial performance through effective pricing, sales execution, expense management, and local marketing efforts
  • Deliver excellent customer service and build strong, lasting customer relationships
  • Analyze market trends, competitive rates, and occupancy data to support rental rate adjustments and promotional strategies
  • Lead sales conversations, convert inquiries into rentals, and ensure a high-quality customer experience from first contact to move-in
  • Recruit, train, coach, and lead a team of approximately 2 employees with a focus on performance, accountability, and development
  • Lead by example with collaboration and communication across the team, fostering culture of support and partnership
  • Manage all expenses to budget including labor
  • Execute marketing initiatives including promotions, community outreach, and local partnerships to increase visibility and referrals
  • Maintain Morningstar standards for safety, cleanliness, and curb appeal, serving as the ultimate owner of overall property appearance, vendor performance, and day-to-day site conditions
  • Oversee vendor relationships and ensure all services, repairs, and maintenance meet company standards
  • Proactively identify and implement operational improvements that enhance efficiency, consistency, and customer satisfaction
  • Remain current with industry and competitor trends to meet evolving customer needs and profitability
  • Take the lead on special projects or initiatives
  • Follow policies and procedures and use tools with accuracy and attention to detail
  • Other related duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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