Promotions Coordinator

Kenosha, WI, USA|

Job Overview

Compensation

Hourly

Range $17.10 - $27.00

Benefits

Medical

Dental

Vision

401k

Educational tuition reimbursement

Paid Time Off

Employee assistance program

Job Description

American Place Casino is a premier gaming and entertainment destination located in Chicagoland, known for its commitment to unparalleled hospitality and delivering an unforgettable guest experience. The casino is more than just a gaming venue; it is a thriving community where employees are valued, supported, and given ample opportunities for growth within an inclusive and fun workplace culture. American Place Casino has distinguished itself by setting high standards in the gaming and entertainment industry, creating an environment that delights guests at every touchpoint while fostering success and professional development for its team members. The company is dedicated to maintaining a welcoming atmosphere that encourages guests to choose the casino as their ultimate destination for gaming, dining, and entertainment, solidifying its reputation as a leader in hospitality excellence.

The role of Promotions Coordinator at American Place Casino is pivotal in enhancing the overall guest experience by managing the planning, coordination, and execution of various promotional events, campaigns, and programs. This collaborative role requires working closely with multiple internal departments such as the Players Club, Casino Hosts, Food & Beverage, Facilities, and Wardrobe to ensure promotions are creatively developed and implemented effectively. The Promotions Coordinator is responsible for maintaining accurate records, supervising event logistics and prize distribution, and ensuring all activities comply with internal policies and regulatory requirements. Additionally, the role demands strong communication skills to coordinate with vendors and communicate plans to property leadership, as well as excellent organizational skills to handle the master promotions calendar and event documentation such as Banquet Event Orders and Run of Show documents.

This position offers the opportunity to be at the forefront of creating engaging, vibrant events that heighten guest satisfaction and contribute to the casino's continued success. The successful candidate will contribute to cultivating a friendly and energetic environment that not only impresses guests but also supports team cohesion and workplace enthusiasm. The Promotions Coordinator will help deliver exceptional service while managing the detailed execution of promotional projects, ensuring events happen within timelines and budgets. Compensation for this position ranges from $17.10 to $27 per hour, reflecting the importance of the role within the company’s strategic goals. Employment at American Place Casino means being part of a dynamic team with a focus on career development and an inviting culture where every opportunity is a pathway to success.

Job Requirements

High school diploma or equivalent
one plus year of customer service or a combination of education and experience
proficiency in Google suite
excellent verbal and written communication skills with a courteous and professional approach
strong organization, time management, and attention to detail
ability to work a flexible schedule including evenings, weekends, and holidays
bilingual preferred, Spanish
able to sit, stand, or walk for extended periods
ability to lift, carry, push, or pull up to 25 pounds
frequent use of standard office equipment
must tolerate fast-paced, noisy environments with varying lighting and temperature
occasional regional travel for promotions or training
able to obtain and maintain necessary gaming-related licenses or certifications

Job Qualifications

High school diploma or equivalent
proficiency in Google suite
excellent verbal and written communication skills with a courteous and professional approach
strong organization, time management, and attention to detail
ability to work a flexible schedule including evenings, weekends, and holidays
bilingual preferred, Spanish

Job Duties

Creates an engaging atmosphere that encourages guests to choose American Place Casino as their premier gaming and entertainment destination
delivers and promotes exceptional guest service and outstanding guest relations while maintaining strict confidentiality
coordinates and leads the development, planning, execution, and evaluation of all promotions and special events
assists guests and team members with questions, concerns, and issues related to promotions and events
oversees the day-to-day planning and implementation of all promotional and special event initiatives
responsible for the creation, ordering, and receipt of promotional and event collateral materials
ensures promotional and event collateral materials are properly displayed prior to events and recovered upon project completion
assists in maintaining the master promotions and events calendar
prepares and manages banquet event orders and run of show documents
serves as the primary on-property contact for all events and promotions, coordinating with vendors and internal departments before, during, and after each event
ensures all events and promotional projects are executed within established timelines and budget parameters
communicates promotional and event plans effectively to all applicable departments and ensures property leadership remains informed of upcoming activities
ensures all promotions and events comply with internal controls and regulatory requirements
collaborates closely with the players club, casino hosts, food and beverage, facilities, and wardrobe departments to address guest-related concerns and event requests
performs clerical, administrative, and budgeting duties as assigned