Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional development opportunities
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, composed of globally recognized market leaders including Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster serves as the global leader in event ticketing, processing over 620 million tickets annually and catering to approximately 10,000 clients worldwide. Live Nation Concerts stands as the largest provider of live entertainment on a global scale, promoting more than 50,000 events every year for nearly 7,000 artists across over 40 countries. These entities work collectively to enable Live Nation Media & Sponsorship in creating strategic music marketing programs that connect over 1,200 sponsors with the 145 million fans who attend Live Nation Entertainment events each year. Detailed information about Live Nation Entertainment can be found at www.livenationentertainment.com.
The Premium Lounge Host role offers a remarkable opportunity to be at the forefront of live entertainment hospitality, delivering exceptional guest experiences during live events. This position involves serving as the dedicated concierge for guests in the premium lounge, being the primary point of contact throughout the event. The focus is on providing refined and personalized service designed to ensure every guest feels welcomed, valued, and impeccably cared for, with special attention given to donors and VIP guests. Maintaining an exceptional lounge environment is a key responsibility, requiring the lounge to remain polished, comfortable, and inviting at all times. The Premium Lounge Host anticipates guest needs, resolves requests efficiently, and strives to create seamless, memorable experiences.
This role embodies thoughtful hospitality and elevated service, playing a critical part in building guest loyalty, enhancing the premium experience, and encouraging repeat attendance. The Premium Lounge Host warmly welcomes guests upon arrival and verifies credentials for lounge access. They deliver attentive and personalized service throughout the event, acting as a knowledgeable liaison regarding the venue, amenities, food and beverage offerings, and venue locations. Additionally, this position involves assisting with lounge setup and breakdown, ensuring all décor, restroom amenities, electronic devices, signage, and ticket scanners are properly arranged and functional. Monitoring the lounge for cleanliness, guest comfort, and overall presentation throughout the event is essential to the role.
Safety and security are paramount in the position, with responsibilities including maintaining a safe, welcoming environment and ensuring only authorized personnel handle lounge equipment and valuables. The Premium Lounge Host is charged with upholding a secure, well-managed space through constant situational awareness and proactive guest support. This role demands strong communication, teamwork skills, and a positive, professional presence. It is ideal for individuals passionate about live music and hospitality, enjoying hands-on interaction and delivering elevated service in dynamic event environments.
Successful candidates will possess at least one year of experience in customer service or hospitality, preferably with VIP or high-profile clientele, hold a minimum of a bachelor’s degree, and be ready to work irregular hours including late nights, weekends, and holidays. Physical stamina is necessary as the role requires standing for extended periods and lifting up to 30 pounds in fast-paced, variable-weather conditions with large crowds. Candidates must also consent to a background check. The Mann Center for the Performing Arts, operated under Live Nation Entertainment, is committed to providing equal employment opportunities and prohibits discrimination of any kind, fostering a diverse and inclusive workplace. Importantly, candidates should remain vigilant since Live Nation Entertainment strictly forbids any payment or equipment purchase requests during the hiring process. Communication from recruiters will only be made through official Live Nation or affiliated brand email domains.
The Premium Lounge Host role offers a remarkable opportunity to be at the forefront of live entertainment hospitality, delivering exceptional guest experiences during live events. This position involves serving as the dedicated concierge for guests in the premium lounge, being the primary point of contact throughout the event. The focus is on providing refined and personalized service designed to ensure every guest feels welcomed, valued, and impeccably cared for, with special attention given to donors and VIP guests. Maintaining an exceptional lounge environment is a key responsibility, requiring the lounge to remain polished, comfortable, and inviting at all times. The Premium Lounge Host anticipates guest needs, resolves requests efficiently, and strives to create seamless, memorable experiences.
This role embodies thoughtful hospitality and elevated service, playing a critical part in building guest loyalty, enhancing the premium experience, and encouraging repeat attendance. The Premium Lounge Host warmly welcomes guests upon arrival and verifies credentials for lounge access. They deliver attentive and personalized service throughout the event, acting as a knowledgeable liaison regarding the venue, amenities, food and beverage offerings, and venue locations. Additionally, this position involves assisting with lounge setup and breakdown, ensuring all décor, restroom amenities, electronic devices, signage, and ticket scanners are properly arranged and functional. Monitoring the lounge for cleanliness, guest comfort, and overall presentation throughout the event is essential to the role.
Safety and security are paramount in the position, with responsibilities including maintaining a safe, welcoming environment and ensuring only authorized personnel handle lounge equipment and valuables. The Premium Lounge Host is charged with upholding a secure, well-managed space through constant situational awareness and proactive guest support. This role demands strong communication, teamwork skills, and a positive, professional presence. It is ideal for individuals passionate about live music and hospitality, enjoying hands-on interaction and delivering elevated service in dynamic event environments.
Successful candidates will possess at least one year of experience in customer service or hospitality, preferably with VIP or high-profile clientele, hold a minimum of a bachelor’s degree, and be ready to work irregular hours including late nights, weekends, and holidays. Physical stamina is necessary as the role requires standing for extended periods and lifting up to 30 pounds in fast-paced, variable-weather conditions with large crowds. Candidates must also consent to a background check. The Mann Center for the Performing Arts, operated under Live Nation Entertainment, is committed to providing equal employment opportunities and prohibits discrimination of any kind, fostering a diverse and inclusive workplace. Importantly, candidates should remain vigilant since Live Nation Entertainment strictly forbids any payment or equipment purchase requests during the hiring process. Communication from recruiters will only be made through official Live Nation or affiliated brand email domains.
Job Requirements
- At least 1+ years' experience working in customer service, hospitality, or a related field
- a minimum bachelor's degree
- applicant must be over 18 years old
- willingness to work irregular hours including late nights, weekends, and holidays
- physical ability to stand for long periods and lift up to 30 pounds
- ability to work in fast-paced outdoor conditions
- consent to a background check
Job Qualifications
- At least 1+ years' experience working in customer service, hospitality, or a related field
- VIP client and high-profile experience is preferred
- a minimum bachelor's degree is required
- applicants must be over 18+ years
- excellent communication and interpersonal skills to interact effectively with guests and other team members
- willingness to work irregular hours and late nights as well as weekend and holiday availability
- ability to stand for long periods and lift up to 30 pounds
- ability to work in fast-paced, outdoor environments in all weather conditions with large crowds
- ability to pass a background check
Job Duties
- Welcome guests upon arrival, verifying proper credentials for access
- deliver attentive, personalized service to guests throughout the event
- serve as the primary point of contact for lounge and venue related inquiries
- assist with setup and breakdown of lounge décor, restroom amenities, electronic devices, and signage
- ensure ticket scanners are in hand, correctly assigned, and in working order
- monitor lounge throughout the event to ensure guest comfort, cleanliness, and overall presentation
- maintain a safe and welcoming environment for guests within the lounge and surrounding access areas throughout the event
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
