Practice Support Assistant - (Clinic Receptionist) - Full Time, 40 hours per week - Bronson Ortho...
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $18.25
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Career Development
Employee assistance program
Job Description
Bronson Healthcare Group is a nationally recognized leader in healthcare known for its commitment to providing exceptional patient care and fostering a supportive work environment. Based in Michigan, Bronson offers a diverse range of medical services across multiple specialties and locations, emphasizing compassionate care, innovation, and community engagement. With a strong reputation for quality and a culture driven by positivity and teamwork, Bronson Healthcare Group is dedicated to making a difference in the lives of both patients and employees. The organization values resilience, empathy, and collaboration among its staff, creating an environment where healthcare professionals can thrive and deliver outstanding care each day.
The Practice Support Assistant role at Bronson Orthopedics in Battle Creek, MI, is a full-time employment opportunity that offers candidates a chance to become an integral part of a dynamic healthcare team working within a busy orthopedic specialty clinic. This position involves a variety of front desk and administrative tasks including patient scheduling, check-in, telephone communication, insurance verification, and managing medical records. The role is pivotal in ensuring smooth patient access, accurate data entry, and excellent customer service, helping to create a welcoming and efficient clinical atmosphere.
As a Practice Support Assistant, you will be the first point of contact for patients, greeting them warmly and assisting with all necessary registration and insurance processes. This role requires proficiency in medical office software such as MISYS or Tiger and a strong ability to handle sensitive patient information with the utmost confidentiality. You will also be responsible for organizing patient appointments, managing billing processes including co-pay collections, and maintaining complete and accurate documentation to comply with healthcare regulations.
This position requires excellent communication skills, attention to detail, and the ability to multitask within a fast-paced healthcare environment. The successful candidate will demonstrate professionalism, integrity, and a collaborative spirit, contributing to a positive patient experience as well as supporting staff and provider needs. In addition to handling day-to-day administrative duties, the Practice Support Assistant may also participate in special projects and continuous learning initiatives to maintain competency and knowledge relevant to their role.
Bronson Healthcare Group values its employees and offers a work culture centered around kindness, respect, and teamwork. This role provides an excellent career opportunity to develop skills in healthcare administration while being part of a leading institution committed to community health and patient satisfaction. The typical schedule for this full-time role is 40 hours per week on the first shift, allowing for a balanced work-life integration. Joining Bronson Orthopedics means becoming part of a service-oriented team dedicated to improving orthopedic health outcomes and delivering compassionate care across the Battle Creek region.
The Practice Support Assistant role at Bronson Orthopedics in Battle Creek, MI, is a full-time employment opportunity that offers candidates a chance to become an integral part of a dynamic healthcare team working within a busy orthopedic specialty clinic. This position involves a variety of front desk and administrative tasks including patient scheduling, check-in, telephone communication, insurance verification, and managing medical records. The role is pivotal in ensuring smooth patient access, accurate data entry, and excellent customer service, helping to create a welcoming and efficient clinical atmosphere.
As a Practice Support Assistant, you will be the first point of contact for patients, greeting them warmly and assisting with all necessary registration and insurance processes. This role requires proficiency in medical office software such as MISYS or Tiger and a strong ability to handle sensitive patient information with the utmost confidentiality. You will also be responsible for organizing patient appointments, managing billing processes including co-pay collections, and maintaining complete and accurate documentation to comply with healthcare regulations.
This position requires excellent communication skills, attention to detail, and the ability to multitask within a fast-paced healthcare environment. The successful candidate will demonstrate professionalism, integrity, and a collaborative spirit, contributing to a positive patient experience as well as supporting staff and provider needs. In addition to handling day-to-day administrative duties, the Practice Support Assistant may also participate in special projects and continuous learning initiatives to maintain competency and knowledge relevant to their role.
Bronson Healthcare Group values its employees and offers a work culture centered around kindness, respect, and teamwork. This role provides an excellent career opportunity to develop skills in healthcare administration while being part of a leading institution committed to community health and patient satisfaction. The typical schedule for this full-time role is 40 hours per week on the first shift, allowing for a balanced work-life integration. Joining Bronson Orthopedics means becoming part of a service-oriented team dedicated to improving orthopedic health outcomes and delivering compassionate care across the Battle Creek region.
Job Requirements
- High school diploma or GED
- 3-6 months of related experience
- ability to type and use computer systems
- professional communication skills
- proficiency in filing and organization
- ability to maintain confidentiality of medical information
- basic math skills
- customer service orientation
- ability to work under mental and visual fatigue
- physical ability to walk, stand, stoop, bend, sit, and lift light objects
- maintain positive working relationships
- ability to perform light clerical duties
- willingness to engage in ongoing training and education
Job Qualifications
- High school diploma or GED
- 3-6 months of related experience
- previous experience working with medical insurance highly preferred
- keyboarding and computer skills
- experience with hospital-based programs or practice management systems such as Medic, Misys, or Tiger preferred
- excellent verbal and communication skills
- good math skills
- ability to maintain confidentiality
- strong organizational and prioritization abilities
- customer service skills
- ability to work effectively in a team environment
- knowledge of hospital safety and infection control policies
Job Duties
- Answer phones and greet patients
- schedule and coordinate patient appointments, tests, and referrals
- perform patient check-in and registration
- prepare and retrieve patient files
- verify insurance and determine patient co-payments
- enter charges and payments into practice management system
- maintain patient medical records
- handle telephone calls and messages professionally
- complete clerical tasks such as filing, faxing, copying, and ordering supplies
- prepare correspondence and reports
- maintain a clean and organized work environment
- engage in continuous education and training
- assist with special projects and assignments
- maintain confidentiality of patient information
- run reports and verify deposit accuracy
- manage provider schedules, including meetings and cancellations
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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