Practice Support Assistant (Clinic Receptionist) - 36 hrs/week - Bronson Orthopedic Specialists -...

Bronson Healthcare is a leading healthcare provider known for its commitment to compassionate, resilient, and strong teams that consistently deliver positivity and excellent care to patients and the community. Located in Battle Creek, Bronson Orthopedic Specialists represents a key part of Bronson Healthcare Group, specializing in orthopedic services designed to meet the diverse needs of patients. With a focus on patient-centered care, Bronson emphasizes teamwork, integrity, and maintaining a safe and clean environment, reflecting its dedication not only to medical excellence but also to the overall patient experience. Bronson Healthcare Group is recognized for offering a supportive work culture that values continuous learning and professional development among its staff.

The Practice Support Assistant role within Bronson Orthopedic Specialists at the Battle Creek location is a vital position that ensures smooth clinic operations and superior patient service. This full-time, first-shift position requires working 36 hours per week and involves a range of administrative and clerical responsibilities fundamental to daily practice function. The Practice Support Assistant serves as the first point of contact for patients, managing tasks such as answering phones, greeting patients warmly, coordinating patient scheduling, and performing check-ins efficiently. This role supports direct patient care by preparing and retrieving medical files accurately, directing telephone calls professionally, and maintaining patient confidentiality at all times.

Proficiency in keyboarding, computer skills, and familiarity with hospital-based programs like Medic, Misys, or Tiger is preferred for this role, ensuring seamless handling of patient data and practice management systems. The Practice Support Assistant is responsible for confirming patient demographics and insurance information, collecting patient co-payments, and accurately entering charges and payments into the practice management software. Scheduling and coordinating patient appointments, tests, and referrals by adhering to office and provider preferences are key tasks, alongside maintaining patient medical records according to current standards. This role also involves performing light clerical duties such as sorting mail, filing, faxing, ordering supplies, composing and proofreading correspondence, and maintaining a clean and organized work area.

Engagement in continuous study and completion of required training are essential to maintaining the competence and skills necessary to excel in this role. Additionally, the assistant assists with special projects, ensures timely documentation, supports teamwork, and upholds hospital safety and infection control policies consistently. The position demands excellent customer service skills, the ability to handle multiple tasks effectively, strong communication abilities, and the capacity to build positive working relationships. Physical demands include periods of walking, standing, sitting, and light lifting, with the need for high levels of mental focus and hand-eye coordination during computer work.

This role is essential to the operational success of Bronson Orthopedic Specialists and contributes directly to the positive experience of patients and the smooth workflow of the clinic. Bronson Healthcare Group's commitment to its employees' growth and patient-centered approach makes this an exciting and rewarding opportunity for individuals seeking a role in healthcare administration within a dynamic and supportive environment.