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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Life insurance
short-term disability
long-term disability
Paid vacation
Paid holidays
Paid parental leave
Flexible spending account
Job Description
Apexon is a leading digital-first technology services firm that specializes in accelerating business transformation and delivering human-centric digital experiences. With a mission to meet customers wherever they are in their digital lifecycle, Apexon helps businesses outperform the competition through speed, innovation, and expertise. The company integrates a diverse range of core competencies including artificial intelligence, analytics, app development, cloud computing, commerce, customer experience, data engineering, DevOps, Internet of Things (IoT), mobile technology, quality engineering, and user experience design. Apexon holds deep industry knowledge in banking and financial services, healthcare, and life sciences, enabling its clients to capitalize on the unlimited... Show More
Job Requirements
- Bachelor's degree in a quantitative or technical field or equivalent practical experience
- Minimum 6 years of experience in call center operations analysis or related field
- Hands-on experience with SQL including complex query writing
- Proficiency in Tableau or other data visualization software
- Experience using Python for data wrangling and automation
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Familiarity with CRM systems such as Salesforce
- Experience working in healthcare or call center environments preferred
- Ability to work onsite at the Florida call center
Job Qualifications
- Bachelor's degree in a quantitative or technical field or equivalent practical experience
- Hands-on experience with SQL and ability to write complex queries independently
- Proficiency with Tableau or similar data visualization tools
- Experience with Python for data manipulation and reporting automation
- Strong attention to detail and track record of producing accurate and reliable reporting
- Clear communication skills with ability to explain data and analysis to non-technical stakeholders
- Familiarity with Salesforce or other CRM platforms
- Experience in a call center, healthcare, or similarly fast-paced operational environment
- Knowledge of call center metrics and workforce management concepts
Job Duties
- Build and maintain call center dashboards and recurring operational reports tracking KPIs such as call volume, handle time, abandonment rate, schedule adherence, and conversion metrics
- Partner with call center leadership to understand reporting needs and translate them into reliable, self-service analytics tools
- Monitor data quality and troubleshoot discrepancies in source data to ensure reports are accurate and trustworthy
- Analyze call center performance data to identify trends, staffing gaps, and opportunities to improve efficiency and patient engagement
- Produce ad hoc analyses in response to operational questions from managers and leadership
- Write and maintain SQL queries against call center and CRM data sources to support reporting pipelines and analysis
- Build and maintain visualizations in Tableau, Power BI, or similar tools providing real-time visibility into performance
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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