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Popeye s Team Leader: Store 12987

Job Overview

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Compensation

Hourly
Range $20.00 - $23.00
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
performance bonuses
Training and Development
flexible scheduling

Job Description

DMSD Cajun Eats, LLC operates under the well-known brand Popeye's, a leading fast-food restaurant chain famous for its Louisiana-style fried chicken and Southern cuisine. Popeye's has built a strong reputation nationwide for its flavorful food offerings, commitment to quality, and outstanding guest service. As a prominent player in the fast-casual dining industry, Popeye's emphasizes a restaurant environment that is lively and welcoming, focusing on delivering exceptional customer experiences with a keen attention to detail in food preparation and service. With a dedication to maintaining high standards across every location, Popeye's invests in operating systems and training programs that enable team members to thrive and uphold the brand's iconic name. DMSD Cajun Eats, LLC is seeking to fill a critical role within their leadership team at one of their franchise locations, focusing on operational oversight and team development.

The position available is for a Team Leader, who serves as the first-line operational supervisor responsible for training, mentoring, and leading team members to consistently deliver outstanding guest experiences. This role ensures that all operational procedures, food quality standards, and guest expectations are met in accordance with Popeye's established systems. The Team Leader's fundamental responsibility includes managing daily restaurant operations while actively engaging and supporting employees in executing exceptional service. A critical aspect of the role is to oversee the preparation and presentation of high-quality food that meets Popeye's famous standards, as well as enforcing compliance with health, safety, and team regulations throughout the shift.

This is a hands-on supervisory position that requires a proactive leader with excellent interpersonal skills, strong organizational capabilities, and the ability to analyze and solve operational challenges effectively. The Team Leader will conduct ongoing training to ensure employees are 100% certified in all workstations and trained according to company standards. This role also requires the capacity to communicate clearly in English, with the potential need to engage guests in additional languages depending on restaurant location. Moreover, the Team Leader must model integrity, ethical behavior, and a positive attitude, fostering a team-oriented culture that motivates and drives performance.

Physically, the Team Leader must be capable of standing and walking for most of their working shift and be comfortable performing tasks that require lifting and carrying moderate weights. Training will include the use of cash registers, video monitors, and point-of-sale systems, as well as adhering to ServSafe certifications where applicable. Since this role is central to maintaining operational excellence, candidates must be at least 18 years of age and successfully complete designated Team Leader training classes.

Working at Popeye's under DMSD Cajun Eats, LLC offers the opportunity to grow within the fast-food restaurant industry, taking on leadership responsibilities that pave the way for future advancement. Employment is structured to support personal and professional development while ensuring the delivery of a consistent brand experience that guests rely on and enjoy.

DMSD Cajun Eats, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the Team Leader position and enjoy equal employment opportunities. This role is ideal for individuals passionate about customer service, food quality, and team leadership looking to contribute to one of America's favorite fast-food brands.

Job Requirements

  • Must be at least 18 years old
  • Must complete Team Leader training classes
  • ServSafe certification where applicable
  • Six consecutive months experience at Popeyes or one year supervisory restaurant or retail experience
  • Ability to speak, read, and write English effectively
  • Ability to perform basic math skills
  • Ability to work well with diverse groups
  • Ability to stand and walk up to 95% of shift
  • Ability to lift and carry 15-25 pounds
  • Excellent interpersonal and organizational skills
  • Demonstrated integrity and ethical behavior
  • Basic computer knowledge

Job Qualifications

  • At least 6 months experience with Popeyes and 100% certification in all workstations for internal promotes
  • Or at least 1 year supervisory experience in a restaurant or retail customer service environment
  • Must be at least 18 years old
  • Completion of Team Leader training classes
  • ServSafe certification in applicable states
  • Ability to speak, read, and write English effectively
  • Excellent interpersonal and organizational skills
  • Basic math proficiency
  • Ability to work with diverse groups of people
  • Demonstrates integrity and ethical behavior
  • Basic knowledge of personal computers and related software applications

Job Duties

  • Train and lead team members in delivering exceptional guest experiences
  • Ensure compliance with Popeye's operational procedures, systems, and standards
  • Supervise food preparation to maintain quality and safety
  • Execute 20/20 guest expectations consistently
  • Manage daily restaurant operations and support employees
  • Monitor and enforce health and safety regulations
  • Maintain communication with staff and management to resolve operational issues

Job Criteria

Experience

Mid Level (3-7 years)


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