Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $13.25 - $15.75
Work Schedule
Standard Hours
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical
Dental
Vision
prescription drug coverage
short term and long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
parental leave and adoption assistance
Paid Time Off
deferred compensation plan if the team member meets the required income threshold
Job Description
Life Time is a premier health and wellness company known for its holistic approach to fitness, offering premium athletic and lifestyle amenities, including fitness centers, pools, spas, and diverse wellness services. Established with a commitment to creating inclusive and inspiring environments, Life Time fosters a culture where members can pursue a balanced, healthy lifestyle supported by top-tier facilities and exceptional customer experiences. With locations across the United States and Canada, the company is dedicated to delivering unmatched service, innovative health programs, and engaging social activities, making it a preferred wellness destination for families and individuals alike.
The Pool Concierge at Life Time plays a critical role in maintaining the standards of excellence expected by our members and guests. This hourly position, with wages ranging from $13.25 to $15.75 based on experience and qualifications, primarily focuses on delivering outstanding customer service at the outdoor pool area. This role involves greeting members and guests professionally, ensuring access validity through memberships and guest passes, and assisting with poolside needs such as distributing wristbands, towels, and maintaining the cleanliness and orderliness of the pool environment. The Pool Concierge must possess strong communication skills, be capable of standing for extended periods, and proficient in basic computer and tablet use to manage access and inquiries effectively. Additionally, the role requires the ability to work outdoors during summer months, delivering consistent, friendly service while remaining vigilant and proactive in meeting member needs. CPR and First Aid certification are required, with preferred lifeguard certification to be completed within 60 days of hire. This position not only supports operational flow but significantly contributes to enhancing the overall member experience, reflecting Life Time’s core values of community, wellness, and excellence.
The Pool Concierge at Life Time plays a critical role in maintaining the standards of excellence expected by our members and guests. This hourly position, with wages ranging from $13.25 to $15.75 based on experience and qualifications, primarily focuses on delivering outstanding customer service at the outdoor pool area. This role involves greeting members and guests professionally, ensuring access validity through memberships and guest passes, and assisting with poolside needs such as distributing wristbands, towels, and maintaining the cleanliness and orderliness of the pool environment. The Pool Concierge must possess strong communication skills, be capable of standing for extended periods, and proficient in basic computer and tablet use to manage access and inquiries effectively. Additionally, the role requires the ability to work outdoors during summer months, delivering consistent, friendly service while remaining vigilant and proactive in meeting member needs. CPR and First Aid certification are required, with preferred lifeguard certification to be completed within 60 days of hire. This position not only supports operational flow but significantly contributes to enhancing the overall member experience, reflecting Life Time’s core values of community, wellness, and excellence.
Job Requirements
- high school graduate or equivalent
- cpr and first aid certified
- minimum of 6 months customer service experience
- ability to stand for minimum of 4 hours at a time
- excellent verbal and written communication skills
- ability to proficiently use a computer and tablet
- ability to work outside in summer months for minimum of 4 hours at a time
Job Qualifications
- high school graduate or equivalent
- cpr and first aid certified
- minimum of 6 months customer service experience
- excellent verbal and written communication skills
- ability to proficiently use a computer and tablet
- minimum of 6 months reception experience preferred
- lifeguard certifications preferred within 60 days of hire
Job Duties
- greet and admit members and guests into the outdoor pool
- validate member and guest access through pool memberships and guest passports
- provide wristbands for junior members and guests
- distribute towels to pool users
- perform basic upkeep and maintenance of the pool area
- proactively assist members and guests with inquiries and needs
- maintain professionalism and high-quality customer service standards
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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