Pool Concierge (Part Time / Temp)

Redlands, CA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Career development opportunities

Job Description

San Manuel is one of the largest private employers in the Inland Empire, known for its commitment to the future, growth, and well-being of its employees. It operates a prominent resort and casino, blending exceptional guest services with a dynamic work environment. The establishment provides a variety of amenities, including luxurious pool facilities, designed to offer an unmatched recreational and relaxation experience. San Manuel Resort and Casino prides itself on its standard of excellence, reflecting its vision, mission, and values through every aspect of its operations, from guest interactions to back-end services. As a vibrant and fast-paced resort and gaming operation, it fosters a culture of respect, teamwork, and community involvement.\n\nThe Pool Concierge role at San Manuel Resort and Casino is integral to delivering a best-in-class guest experience at the resort's pool area. Reporting to the Supervisor of Pool Services, this role requires an outgoing and motivated individual who thrives in a fast-paced, service-driven environment. The Pool Concierge is responsible for engaging guests, especially VIP members, ensuring their comfort and satisfaction from the moment they check in for pool access to any cabana or day bed rental services. This position demands excellent communication skills and a passion for hospitality, as the concierge acts as the key point of contact coordinating VIP arrivals and facilitating the provision of exceptional amenities and services. The concierge also handles retail transactions with precision and accountability, manages merchandise presentation, upholds safety and cleanliness standards, and supports pool deck setup with the facilities team. This role is a blend of guest service, operational responsibility, and teamwork, requiring adaptability, multi-tasking capability, and professionalism. Working closely with other departments, the Pool Concierge champions the goals and priorities of the Tribe, ensuring every guest experiences the highest level of care in a safe and welcoming environment. Given the nature of the resort environment, flexibility with hours, including weekends and holidays, as well as the ability to work under pressure, is essential. This position also emphasizes discretion and confidentiality, particularly regarding guest information and health data, underscoring the need for trustworthiness and integrity. Overall, the Pool Concierge contributes significantly to the resort’s reputation by creating memorable interactions and ensuring smooth daily operations at the pool area, enhancing guests' health, relaxation, and enjoyment at San Manuel Resort and Casino.

Job Requirements

High School Diploma or GED
minimum one year of customer service experience
ability to work outdoors in seasonal heat, cold, and inclement weather
must be CPR/AED certified or able to obtain certification upon employment
must be able to handle multiple tasks and guests simultaneously
ability to communicate effectively with guests, teams and management verbally and in writing
ability to work in a fast-paced, high demand environment
must be able to sit and stand for long hours
must be comfortable working in both spa and casino environments
must demonstrate discretion with confidential information
ability to maintain a positive and professional demeanor under challenging situations
must be able to work a flexible schedule including weekends and holidays
ability to multi-task
must have experience working under pressure
at discretion, may need a gaming license

Job Qualifications

High School Diploma or GED
minimum one year of experience in customer service
experience in spa, resort or pool environment preferred
ability to communicate effectively verbally and in writing
intermediate proficiency in Microsoft Outlook, Word and Excel
outstanding communication and interpersonal skills
ability to handle multiple tasks and guests simultaneously
ability to provide genuine, friendly, and professional service
discretion and ability to handle confidential information
ability to actively listen and tailor service to guest requests
experience working under pressure while meeting deadlines and goals
comfort working in both spa and casino environments
ability to maintain a positive and professional demeanor under challenging situations
flexibility to work weekends and holidays

Job Duties

Welcomes guests, including VIP members, at pool check in and ensures they are comfortable
specializes, coordinates, and books cabanas and day bed rentals
coordinates VIP arrivals and communicates to designated personnel for escort and delivery of amenities
performs and accurately records retail transactions including cash, credit card, Earned Rewards and comps through Point-of-Sale System using proper procedures
maintains a cash drawer and balances drawer at the end of shifts with minimal variances
communicates effectively between team and shared departments while consistently checking in with guests on pool deck to meet all needs
maintains safe, sanitary, and cleanliness in all guest-visible areas and organizes merchandise presentations within the pool kiosk
assists facilities team in setting up and tearing down pool deck equipment
models and upholds enterprise and department policies, procedures, and Standard Operating Guidelines
ensures day-to-day operations including product-receiving, fulfillment, and training requirements
performs other duties as assigned to support efficient department operations