
Job Overview
Benefits
Health Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Career development opportunities
inclusive work environment
uniform provided
Job Description
Marriott International is a globally renowned hospitality company known for its commitment to delivering exceptional guest experiences across its diverse portfolio of hotels and resorts. Among its many prestigious brands, W Hotels stands out as a beacon of luxury, innovation, and vibrant culture. W Hotels is dedicated to igniting curiosity, expanding worlds, and creating unique, memorable experiences that redefine the norms of luxury hospitality around the globe. With an inclusive environment that celebrates diverse backgrounds, talents, and experiences, Marriott International and the W Hotels brand work passionately to foster a workplace where associates can thrive personally and professionally. This commitment to inclusivity, quality, and innovation forms the foundation of the company’s success and continued growth in the global hospitality industry.
The Guest Service Support Expert role at W Hotels is integral to creating the seamless and engaging experiences that guests cherish. This position goes beyond traditional food and beverage service by focusing on building an immersive atmosphere where every interaction enhances the overall guest experience. Guest Service Support Experts take initiative across a broad range of responsibilities designed to ensure smooth food and beverage operations. Whether it’s setting tables, replenishing supplies, assisting kitchen staff, or maintaining cleanliness in work areas, these experts provide critical support that helps transactions feel like part of the larger guest journey.
This role demands a proactive, hands-on approach combined with a dedication to safety, professionalism, and quality standards. The Guest Service Support Expert will often be on their feet, moving around the premises to fulfill various tasks. Physical activity includes standing, sitting, or walking for extended periods and managing the physical demands of moving or lifting objects weighing up to 25 pounds unassisted, or 50 pounds with assistance. They will also be required to navigate different surfaces and perform tasks that involve bending, twisting, and stooping.
The Guest Service Support Expert must uphold Marriott’s high standards in uniform, personal appearance, and communication, ensuring that every guest interaction is executed with professionalism and care. This role does not require prior supervisory experience or certifications, making it an excellent opportunity for individuals eager to advance their careers in hospitality without extensive previous experience. Candidates with a high school diploma or equivalent are encouraged to apply, especially those with any previous experience in food and beverage environments.
Joining Marriott International and W Hotels means becoming part of a company that values equal opportunity and embraces all backgrounds, including those with disabilities or veteran status. The culture champions the innovative, future-minded spirit that W Hotels embodies, where associates are encouraged to be original, creative, and forward-thinking. This role offers an exciting start or continuation for those seeking to belong to an amazing global team, develop their skills, and contribute to phenomenal guest experiences within the luxury hotel industry.
The Guest Service Support Expert role at W Hotels is integral to creating the seamless and engaging experiences that guests cherish. This position goes beyond traditional food and beverage service by focusing on building an immersive atmosphere where every interaction enhances the overall guest experience. Guest Service Support Experts take initiative across a broad range of responsibilities designed to ensure smooth food and beverage operations. Whether it’s setting tables, replenishing supplies, assisting kitchen staff, or maintaining cleanliness in work areas, these experts provide critical support that helps transactions feel like part of the larger guest journey.
This role demands a proactive, hands-on approach combined with a dedication to safety, professionalism, and quality standards. The Guest Service Support Expert will often be on their feet, moving around the premises to fulfill various tasks. Physical activity includes standing, sitting, or walking for extended periods and managing the physical demands of moving or lifting objects weighing up to 25 pounds unassisted, or 50 pounds with assistance. They will also be required to navigate different surfaces and perform tasks that involve bending, twisting, and stooping.
The Guest Service Support Expert must uphold Marriott’s high standards in uniform, personal appearance, and communication, ensuring that every guest interaction is executed with professionalism and care. This role does not require prior supervisory experience or certifications, making it an excellent opportunity for individuals eager to advance their careers in hospitality without extensive previous experience. Candidates with a high school diploma or equivalent are encouraged to apply, especially those with any previous experience in food and beverage environments.
Joining Marriott International and W Hotels means becoming part of a company that values equal opportunity and embraces all backgrounds, including those with disabilities or veteran status. The culture champions the innovative, future-minded spirit that W Hotels embodies, where associates are encouraged to be original, creative, and forward-thinking. This role offers an exciting start or continuation for those seeking to belong to an amazing global team, develop their skills, and contribute to phenomenal guest experiences within the luxury hotel industry.
Job Requirements
- high school diploma or G.E.D. equivalent
- no related work experience required
- ability to stand, sit, or walk for extended periods
- ability to move, lift, carry, push, pull objects weighing up to 25 pounds without assistance and 50 pounds with assistance
- ability to navigate uneven, slippery, or sloping surfaces
- ability to perform physical tasks including bending, twisting, pulling, and stooping
- must uphold company policies and safety standards
Job Qualifications
- high school diploma or G.E.D. equivalent
- previous experience in a food and beverage environment preferred
- ability to work on feet for extended time
- capable of lifting and moving items up to 50 pounds with assistance
- strong communication skills
- commitment to maintaining safety and quality standards
- teamwork and initiative in supporting operations
Job Duties
- set tables and assist kitchen staff as needed
- clean work areas and replenish supplies promptly
- support smooth food and beverage operations
- manage menu information by reading and visually verifying details
- maintain a safe work environment by following company policies
- uphold quality standards in service and presentation
- ensure professional personal appearance and communication
Job Criteria
Experience
No experience required
Job Location
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