PM Restaurant Server
Job Overview
Compensation
Hourly
Exact $16.37
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Company-paid Life Insurance
Short Term Disability Coverage
Long Term Disability coverage
401(k) plan with Company Match
Tuition Reimbursement
voluntary benefits
Paid Time Off
scholarship program
hotel discounts
Job Description
The Renaissance Minneapolis Hotel, The Depot is a distinguished upscale hotel located in the heart of Minneapolis. Renowned for its historic charm combined with modern luxury, this establishment offers guests an exceptional lodging and dining experience. As a part of the Marriott portfolio, the hotel boasts elegant accommodations, refined spaces, and high-end amenities that cater to both business and leisure travelers. The hotel features a prominent restaurant that serves a diverse array of culinary delights and seeks to provide guests with impeccable service and a welcoming atmosphere. The Renaissance Minneapolis Hotel, The Depot emphasizes quality, attention to detail, and commitment to customer satisfaction, making it a premier destination for visitors to the city.
This role as a Restaurant Server within the hotel's vibrant restaurant is perfect for individuals passionate about hospitality and delivering outstanding guest experiences in a fast-paced, upscale environment. The Restaurant Server is responsible for anticipating guest needs, providing courteous and efficient service, and ensuring that every dining experience is memorable. This position is vital in upholding the hotel's reputation for excellence by adhering to high standards of food and beverage service, health regulations, and safety protocols. The position requires working closely with a dynamic team, communicating effectively to promote specials, and operating point-of-sale systems with accuracy. The ideal candidate must be motivated, enthusiastic, and capable of maintaining professionalism while multitasking and managing the physical demands of the job. This is a full-time position offering competitive pay at $16.37 per hour, with extensive benefits to support employee health, well-being, and financial security. The work setting is in person at the hotel, providing an immersive hospitality experience in a refined and historic environment.
This role as a Restaurant Server within the hotel's vibrant restaurant is perfect for individuals passionate about hospitality and delivering outstanding guest experiences in a fast-paced, upscale environment. The Restaurant Server is responsible for anticipating guest needs, providing courteous and efficient service, and ensuring that every dining experience is memorable. This position is vital in upholding the hotel's reputation for excellence by adhering to high standards of food and beverage service, health regulations, and safety protocols. The position requires working closely with a dynamic team, communicating effectively to promote specials, and operating point-of-sale systems with accuracy. The ideal candidate must be motivated, enthusiastic, and capable of maintaining professionalism while multitasking and managing the physical demands of the job. This is a full-time position offering competitive pay at $16.37 per hour, with extensive benefits to support employee health, well-being, and financial security. The work setting is in person at the hotel, providing an immersive hospitality experience in a refined and historic environment.
Job Requirements
- High school diploma/GED or equivalent experience
- One or more years of previous guest service experience
- TIPS or CARE beverage service certification desired or ability to obtain
- Ability to speak, understand, and write English
- Ability to lift, push and pull up to 50 pounds regularly
- Ability to stand, walk, carry, and perform physically demanding tasks continuously throughout shift
Job Qualifications
- TIPS or CARE beverage service certification desired, or the ability to obtain certification is required
- One or more years of previous guest service experience
- Demonstrated exemplary customer service
- Attention to detail
- Ability to perform job duties in a repetitious and fast paced environment
- Ability to speak, understand, and write English to meet guest’s needs
- High school diploma/GED or equivalent experience
Job Duties
- Anticipates and responds to guests in a friendly, positive and timely manner
- Provides the highest quality service and establishes appropriate rapport with all guests
- Understands and follows CSM guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores
- Listens attentively, takes orders accurately, and uses proper serving techniques
- Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential
- Adheres to all health regulations and local liquor laws
- Follows all CSM cash handling/POS procedures
- Completes all required side work including cleaning restaurant, server stations, coffee stations, trays and coolers, vacuuming, trash removal, and stocking of supplies
- Follows CSM procedures when handling cash and processing financial transactions
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
- Dispenses/delivers food and beverages and maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations
- Follows all CSM procedures for guest/associate incidents
- Knowledgeable of hotel emergency procedures
- Produces required volume of work by planning, organizing and prioritizing work duties
- Adheres to CSM attendance policy, grooming/appearance standards, general work rules and department procedures
- Attends all required department and hotel meetings
- Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary
- Completes all assigned duties within or outside the normal scope of responsibilities
Job Criteria
Experience
No experience required
Job Location
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