PM Operations Supervisor

Aloft Hotels is a vibrant and innovative hotel brand under the Marriott International umbrella, known for its modern design, energetic atmosphere, and exceptional guest experiences. With locations around the world, Aloft is dedicated to providing travelers with a fresh, tech-forward hospitality environment. The brand appeals to both business and leisure travelers seeking a contemporary stay with lively social spaces and thoughtful amenities. Aloft Hotels emphasize dynamic teamwork and guest engagement to create memorable visits that inspire loyalty and return business.

The Operations Supervisor role at Aloft Hotels is a pivotal position dedicated to supporting the daily hotel operations to ensure a seamless and energetic guest experience that aligns consistently with the Aloft brand standards. This role is crucial in supervising front-of-house and back-of-house teams, ensuring that all service delivery, cleanliness, and operational standards meet Marriott’s global expectations. The Operations Supervisor contributes to the overall smooth running of the property by closely monitoring day-to-day activities and directly engaging with team members to foster a positive and efficient work environment.

This position involves hands-on leadership where the supervisor supports staff scheduling, coaches talent, facilitates onboarding for new hires, and champions the hotel’s vibrant service culture. The Operations Supervisor acts as an essential link between the management team and operational staff, proactively addressing any service issues or compliance concerns to drive guest satisfaction and maintain brand integrity. The role also entails monitoring guest feedback and resolving service challenges promptly and effectively to ensure each guest’s stay is exceptional.

In partnership with department leaders, the Operations Supervisor ensures compliance with all safety, security, and brand standards, including room cleanliness, upkeep of public spaces, and basic maintenance tasks. Additionally, the supervisor helps manage inventory controls and oversees shifts to maintain smooth operations throughout the property. This role demands a guest-focused, hands-on approach and the ability to lead by example to motivate the team and enhance overall property performance. The ideal candidate for the Operations Supervisor demonstrates outstanding communication skills, leadership capabilities, and a commitment to fostering Aloft’s unique and energetic service culture. This is a full-time position that offers the opportunity to grow within the thriving Marriott family, contributing to the continued success of the Aloft brand and providing an enjoyable work experience for all team members.