PM Guest Service Representative

Olympia Hospitality in partnership with Hyatt Place Chicago South/University Medical Center represents a cornerstone of the hospitality industry in Chicago, Illinois, dedicated to delivering exceptional guest experiences through a unique combination of community values and professional excellence. Olympia Hospitality is known for its unwavering commitment to fostering a workplace culture where employee growth, wellness, and success are prioritized. This hospitality group offers a supportive, inclusive, and dynamic environment designed to help team members build sustainable careers through continuous learning and collaboration. The Hyatt Place Chicago South/University Medical Center, an esteemed hotel brand under this group, operates with a mission to provide the highest level of service in a comfortable and welcoming setting, making it a favored destination for business and leisure travelers alike. Their approach is centered on combining convenience, quality, and a personalized guest experience, all within a contemporary hotel environment.

The Guest Service Representative role at Olympia Hospitality and Hyatt Place Chicago South/University Medical Center is a vital position that directly influences the overall guest experience and the hotel’s revenue generation efforts. This position is officially classified as an hourly, non-exempt role with a starting pay of $18 per hour, offering both new and seasoned hospitality professionals an opportunity to thrive in a frontline customer service capacity. A Guest Service Representative serves as the friendly face of the hotel, greeting guests upon arrival, facilitating a smooth and efficient check-in process, and providing detailed information about the hotel’s amenities and nearby attractions. Beyond check-in and check-out duties, this role encompasses making effective reservation sales, managing guest accounts with accuracy, handling inquiries promptly, and resolving issues to ensure guest satisfaction. The representative acts as a liaison between guests and other hotel departments, coordinating requests and preferences to enhance the overall stay.

More than a job, this opportunity at Olympia Hospitality represents a career path within a family-first organization that deeply values the well-being of its employees. The company offers comprehensive health coverage options with contributions up to 80% towards individual health plans, as well as affordable dental and vision insurance. Employees have access to flexible spending accounts (FSA) and health savings accounts (HSA), allowing them to manage healthcare expenses according to their needs. Financial security is also supported through a competitive 401K plan with discretionary yearly matches, paid group term life insurance, shared short-term disability benefits, and options for additional life insurance. Work-life balance is emphasized through a generous paid time off (PTO) plan and seven paid holidays annually. The company also provides rapid access to earned wages, an employee assistance program, a sober support network, and a commitment to being a recovery-friendly workplace. Exclusive employee perks include hotel travel discounts and other supportive resources that enhance the overall employment experience.

At Olympia Hospitality, the Guest Service Representative is expected to maintain high standards of customer service, professionalism, and hospitality. This role fits perfectly for individuals passionate about service excellence, who communicate effectively, and thrive while working under pressure. It provides rich opportunities for learning and development, encouraging participation in ongoing training programming and staying abreast of industry trends. By joining the team, new hires become part of a values-driven community where trust, accountability, continuous improvement, and concern for others shape everyday interactions and professional conduct. This position blends operational responsibilities with meaningful guest engagement to contribute positively to the hotel’s reputation and financial success. Applicants who are enthusiastic, detail-oriented, approachable, and motivated to grow their careers in hospitality are strongly encouraged to apply and join this inspiring team committed to making a difference every day.