PM Director of Operations — Lead Growth & Guest Experience
Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Employee Discounts
Paid training
supportive work environment
Job Description
Chick-fil-A Corporate, a renowned leader in the fast-food industry, is committed to delivering exceptional customer service and quality food through its highly regarded restaurant operations. With a strong emphasis on community involvement and values-driven leadership, Chick-fil-A has built a reputation as one of the top fast-food chains in the United States. The company is known for its innovative business practices, dedication to employee development, and a collaborative work culture that fosters growth and success. At Chick-fil-A, employees are valued and supported through a comprehensive benefits package and opportunities for career advancement within a dynamic and fast-paced environment. This position is based in Scottsdale, Arizona, and offers a full-time, on-site role with a competitive salary structure, reflecting the importance of this leadership role within the organization.
The PM Director of Operations role at Chick-fil-A Corporate in Scottsdale is a pivotal leadership position responsible for overseeing restaurant operations, mentoring teams, and driving strategic growth initiatives. This job requires an individual with strong leadership capabilities, excellent problem-solving skills, and a genuine passion for developing people and improving operational efficiency. The Director will play a key role in cultivating a positive work environment and ensuring that all operational aspects align with Chick-fil-A’s high standards of customer service and business performance. The scope of responsibility includes managing multiple restaurant locations, implementing operational best practices, and contributing to the company’s strategic goals through effective team leadership and operational excellence. This role requires a candidate who is available to work Monday through Saturday, including evening shifts, demonstrating flexibility and commitment to meeting business needs. The company offers a supportive work setting where ongoing training and professional development opportunities are emphasized to help the Director succeed and advance in their career.
The PM Director of Operations role at Chick-fil-A Corporate in Scottsdale is a pivotal leadership position responsible for overseeing restaurant operations, mentoring teams, and driving strategic growth initiatives. This job requires an individual with strong leadership capabilities, excellent problem-solving skills, and a genuine passion for developing people and improving operational efficiency. The Director will play a key role in cultivating a positive work environment and ensuring that all operational aspects align with Chick-fil-A’s high standards of customer service and business performance. The scope of responsibility includes managing multiple restaurant locations, implementing operational best practices, and contributing to the company’s strategic goals through effective team leadership and operational excellence. This role requires a candidate who is available to work Monday through Saturday, including evening shifts, demonstrating flexibility and commitment to meeting business needs. The company offers a supportive work setting where ongoing training and professional development opportunities are emphasized to help the Director succeed and advance in their career.
Job Requirements
- high school diploma or equivalent
- minimum five years of experience in restaurant or retail management
- availability to work Monday through Saturday including evenings
- strong leadership and mentoring capabilities
- excellent communication skills
- ability to travel locally as needed
- proficiency in computer applications related to operations management
Job Qualifications
- Bachelor's degree in business, hospitality, or related field preferred
- proven leadership experience in restaurant or retail operations
- strong problem-solving and decision-making skills
- excellent communication and interpersonal abilities
- ability to manage multiple priorities and teams effectively
- experience with strategic planning and execution
- proficiency in operational metrics and financial analysis
Job Duties
- Lead restaurant operations across multiple locations
- mentor and develop restaurant teams
- implement growth strategies to increase sales and customer satisfaction
- monitor operational performance and ensure compliance with company standards
- collaborate with corporate leadership to align operational goals
- troubleshoot and resolve operational challenges
- oversee staff scheduling and workload management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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