HEI Hotels logo

PM Bellman/Valet

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $12.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
sick leave
Life insurance
401(k) Plan

Job Description

HEI Hotels & Resorts proudly presents the Westin Poinsett in Greenville, a premier AAA Four Diamond hotel situated in the vibrant downtown area of Greenville, South Carolina. This distinguished property harmoniously combines the charm of classic Southern elegance with the conveniences and comforts of modern hospitality, providing guests with an exceptional lodging experience. Positioned within walking distance of Greenville's local shopping venues and attractions, the Westin Poinsett caters to both leisure travelers seeking relaxation and business professionals hosting meetings and conferences. Recognized for its historic significance and sophisticated ambiance, the hotel offers a variety of well-appointed rooms, event spaces, and hotel amenities designed to elevate every guest's stay.

HEI Hotels & Resorts is part of an expanding portfolio of upscale properties, and as an employer, it places great emphasis on the people behind the service. At the core of HEI's philosophy is the belief that great hotels are built by exceptional associates who shape every guest's experience. The organization is committed to creating a workplace culture that supports growth, fosters excellence, and values diversity and inclusion. These principles manifest through competitive compensation, robust benefits packages, comprehensive training programs, and empowering tools that help associates succeed and grow in their careers. HEI also welcomes and values U.S. military experience, inviting veterans and qualified candidates from diverse backgrounds to join their teams.

The role within the Westin Poinsett involves serving guests with utmost hospitality to ensure a positive and memorable experience from the moment they arrive until their departure. This position is vital for maintaining the hotel's high standards of guest service, as the associate will be the first point of contact, assisting guests with their luggage, orienting them to the hotel's facilities and services, and addressing inquiries efficiently and courteously. The job requires maintaining a polished station in the lobby, greeting guests with friendliness and professionalism, and supporting front desk operations as needed. Flexibility and a strong sense of responsibility are important, as the role may include assisting with valet duties, delivering messages to guest rooms, managing luggage storage, and performing timely airport transport services.

HEI Hotels & Resorts offers a competitive hourly wage of $12.00 for this position, not eligible for tips or discretionary performance bonuses but enriched by a comprehensive benefits program that supports physical, mental, and financial wellness. Benefits include medical, dental and vision coverage, vacation and sick leave, pet insurance, life insurance with supplemental options, disability plans, 401(k) savings with matching contributions, and various employee discounts. The company values every member of its team as a vital asset and honors the privilege of their commitment by investing in their development and well-being. This job opportunity represents not only a position within a prestigious hotel but also a pathway to professional growth in a supportive and engaging environment.

Job Requirements

  • High school diploma or equivalent
  • Previous hotel experience preferred
  • Valid driver's license and an excellent driving record
  • Ability to lift and carry luggage weighing up to 75 pounds
  • Capability to stand, walk, and perform physical tasks required by the role
  • Strong communication and interpersonal skills
  • Availability to work on a regular schedule
  • Ability to operate vans, limousines, and automobiles
  • Basic knowledge of hotel services and local area events
  • Ability to use communication tools such as intershift logs
  • Willingness to perform valet duties when needed

Job Qualifications

  • High school diploma or equivalent required
  • Hotel experience preferred
  • Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities
  • Ability to drive vans, limousines, and automobiles
  • Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation
  • Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists
  • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs with or without reasonable accommodation
  • Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation
  • Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation
  • Effective verbal and written communication skills
  • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc

Job Duties

  • Show guests to room assisting with their luggage
  • Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions
  • Check luggage for hotel guests both for day and overnight
  • Maintain the designated station in the lobby, standing alert to be easily summoned for fronts
  • Open doors and greet guests in a friendly and courteous manner
  • Maintain the cleanliness of the bell stand, lobby, and baggage room
  • Keep lobby door and windows clean when not busy with guests
  • Post the daily events board and entertainment board in the lobby
  • Maintain an open communication line through all shifts by proper use of intershift log
  • Deliver messages and valet to guest rooms
  • Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles
  • May perform the duties of a valet as required
  • Assist front desk with key inventory twice weekly
  • Comply with attendance rules and be available to work on a regular basis
  • Perform any other job-related duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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