Job Overview

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Compensation

Hourly
Range $13.50 - $17.00
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Benefits

Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays

Job Description

Pyramid Global Hospitality is a renowned hospitality management company dedicated to placing people at the center of its operations. With a strong commitment to a People First culture, Pyramid Global Hospitality fosters a supportive and inclusive work environment that prioritizes employee growth, development, and overall wellbeing. The company’s expansive reach, managing over 230 properties worldwide, highlights its influence and dedication to creating exceptional guest experiences while nurturing its employees' professional and personal growth.

Pyramid Global Hospitality offers a comprehensive suite of employment benefits designed to support and enhance the lives of its team members. These benefits include comprehensive health insurance, retirement plans, and paid time off, alongside unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. The company also emphasizes ongoing training and development to help employees build the necessary skills to foster career progression within the hospitality industry. Whether you are starting your hospitality career or are an experienced professional, Pyramid Global Hospitality provides a collaborative environment that encourages continuous learning, development, and career advancement.

One of the distinguished properties under Pyramid Global Hospitality is the Wingspread Retreat & Executive Conference Center located along the picturesque western shores of Lake Michigan. This property exemplifies the company’s dedication to excellence and unique guest experiences. Wingspread encompasses three remarkable buildings situated on 36 acres of lush natural landscape. The centerpiece is the original, iconic Wingspread building designed by the legendary architect Frank Lloyd Wright. Alongside this historic structure, the property features a modern 40-room Guest House and a fully equipped conference center boasting over 15,000 square feet of meeting space certified by the International Association of Conference Centers. This combination offers groups an inspiring and secluded venue with stunning views of nature, optimal for successful and impactful meetings.

The role offered at Wingspread is centered around providing exceptional service within an inspiring and detail-oriented venue. This position involves meticulous preparation and service during events, ensuring that every detail contributes to a seamless and memorable guest experience. The role is vital in maintaining the high standards expected at this prestigious location, requiring a proactive, attentive team member motivated to deliver excellence.

Responsibilities include setting up event spaces, draping tables, preparing beverages, and placing centerpieces, alongside delivering food service and clearing tables effectively. The role also covers post-event duties such as bussing tables, storing linens, maintaining cleanliness in service areas, and organizing storerooms. Additionally, the position involves preparing break stations, handling food and beverage preparation tasks, and ensuring the dining area maintains a pristine and welcoming environment. Team members interact professionally with guests and colleagues, manage guest inquiries, handle special dietary requests, and uphold the venue's safety standards.

Ideal candidates for this role are those with 2 to 4 years of food service experience, preferably in banquet settings, with exposure to high-caliber 4-star or 5-star venues known for synchronized service. Knowledge of wine, beer, cocktails, and spirits is important, as is the ability to thrive under pressure in a fast-paced environment. Excellent communication skills and a true passion for creating outstanding guest experiences are critical to success in this role. The compensation for this position ranges between $15.00 to $15.50 per hour, reflecting the candidate's experience and skills.

Pyramid Global Hospitality is a steadfast equal opportunity employer dedicated to diversity and inclusion, creating a welcoming and supportive workplace for all employees. This role presents an excellent opportunity for hospitality professionals seeking to grow and excel in a world-class venue with a signature legacy and a mission rooted in service excellence and employee empowerment.

Job Requirements

  • High school diploma or equivalent
  • 2-4 years of food service experience
  • Experience in banquet or event service preferred
  • Knowledge of alcohol service including wine, beer, cocktails and spirits
  • Ability to work flexible hours including evenings, weekends, and holidays
  • Strong customer service and communication skills
  • Ability to work efficiently under pressure

Job Qualifications

  • 2-4 years of food service experience, preferably banquet service
  • Experience in a 4-star or 5-star venue with synchronized service
  • Knowledge of wine, beer, cocktails, and spirits
  • Ability to work under pressure in a fast-paced environment
  • Passion for creating an exceptional experience for guests
  • Excellent communication skills

Job Duties

  • Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces
  • Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables
  • Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming
  • Responsibilities also include cleaning of back hall and organizing of storerooms
  • Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc
  • Assists as needed with event room setup according to meal period and table needs
  • Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring workstations are stocked

Job Criteria

Experience

Mid Level (3-7 years)


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