PM Banquet Manager

Marriott International is a global leader in the hospitality industry, renowned for its exceptional service standards and commitment to creating memorable guest experiences. With a portfolio that spans luxury hotels, resorts, and business accommodations across the world, Marriott continuously sets the benchmark for quality and innovation in hospitality services. As part of this esteemed group, the Westin brand specifically focuses on wellness-centric hospitality, dedicated to helping guests achieve their best selves while traveling. At Westin, the emphasis is on empowering guests to regain control of their well-being during their stay, ensuring a holistic and restorative experience. The company fosters a culture that not only prioritizes guest satisfaction but also values the well-being and growth of its associates. It operates in an environment that embraces diversity, promotes an inclusive workforce, and welcomes associates from all backgrounds without discrimination.

The role of a Banquet Manager at Westin is a pivotal position that drives the success of banquet operations while advocating for exceptional service delivery and guest satisfaction. This role involves directly overseeing and motivating a team to provide high-quality food and beverage service aligned with Marriott’s standards and client expectations. The Banquet Manager plays an integral part in managing both the financial and administrative aspects of the department, including asset protection and cost controls for items such as china, glassware, silver, buffet setups, and more. A deep understanding of banquet operations and their effect on overall event success forms the core of this position. The manager utilizes this knowledge to optimize customer satisfaction, maintain standards of sanitation, and manage inventories effectively.

In addition to operational management, the Banquet Manager serves as a leader and mentor by conducting regular team meetings, setting achievable goals, delegating tasks, and identifying training opportunities that align with the department’s strategic objectives. The position demands collaboration with kitchen staff to ensure smooth service and a commitment to continuous learning about food and wine pairings and emerging trends in events and cuisine. The Banquet Manager’s leadership includes taking an active role during event service shifts and fostering strong relationships with client groups to increase business retention and growth.

Customer service excellence is a cornerstone of this role. The Banquet Manager sets a positive example in guest relations, actively soliciting and responding to feedback, resolving complaints efficiently, and empowering staff to uphold the highest service standards. The manager ensures that all team members clearly understand their roles and performance expectations. The role also encompasses human resource responsibilities such as enforcing safety protocols, monitoring employee behavior, providing constructive feedback, facilitating staff development, attending pertinent meetings, and engaging in continuous improvement efforts based on guest satisfaction surveys.

Working at Westin means joining a supportive and wellness-focused team committed to both guest and associate well-being. It is an environment where passion, optimism, and adventure are embraced, providing associates with the opportunity to thrive personally and professionally. The role of Banquet Manager is ideal for candidates who are customer-focused, leadership-oriented, and committed to the brand’s mission to be the world’s preeminent wellness hospitality brand. This full-time position offers a dynamic and rewarding career path in one of the world’s most respected hospitality organizations, with a competitive salary reflective of industry standards and the expertise required for the role.