PM Assistant Banquet Manager

Marriott International is a renowned global hospitality company known for its commitment to excellence, diversity, and innovation in the service industry. With a diverse portfolio of hotels and resorts across the globe, Marriott International is dedicated to delivering outstanding experiences to its guests. As part of the Marriott family, Westin Hotels & Resorts embodies a unique mission that focuses on wellness and empowering guests to regain control and enhance their well-being while traveling. Westin aims to become the preeminent wellness brand in hospitality, offering programs and services that enrich the lives of its guests and associates alike. The company cherishes a culture of inclusivity, valuing the unique backgrounds, talents, and experiences of every team member, while maintaining a strong commitment to non-discrimination and equal opportunity employment.

The Banquet Supervisor position at Westin Hotels & Resorts is an entry-level management role designed for individuals passionate about event management and hospitality service. This role plays a crucial part in supporting the banquet department by assisting in leading the banquet staff and helping to execute events flawlessly according to the established standards and client requirements. The Banquet Supervisor actively contributes to the success of events by maintaining high-quality service standards and ensuring customer satisfaction throughout the entire event lifecycle.

The position involves various responsibilities such as managing departmental operations and inventories, supporting inventory controls including par levels and maintenance of equipment, and assisting with staff scheduling to meet service standards while optimizing profitability. The Banquet Supervisor also monitors sanitation levels and enforces adherence to standard operating procedures, ensuring that every event meets Marriott and Westin's quality and service benchmarks. Part of the role includes ordering necessary banquet supplies such as china, glassware, silverware, buffet presentations, props, and other equipment essential for banquet operations.

In addition to operational duties, this role requires a hands-on approach to leadership. The Banquet Supervisor leads shifts, participates in event service, and actively engages in team meetings to align the team with operational goals and continuous improvement strategies. There is a strong emphasis on learning and applying knowledge related to food and wine pairings and the latest trends in cuisine and event presentation to elevate guest experience.

Exceptional customer service is at the core of this position. The Banquet Supervisor serves as a positive representative of the brand, interacting with guests to obtain feedback and responding promptly to any complaints or service issues. Empowering employees to deliver outstanding customer service and driving efforts to improve overall service performance are key aspects of this role.

Furthermore, the Banquet Supervisor supports human resource activities within the department, including orientation and training for new employees, setting clear expectations, providing ongoing feedback on service performance, and ensuring staff are well-trained in safety and emergency procedures. The role requires vigilant attention to service behaviors and guest satisfaction metrics to help foster a service culture that consistently exceeds expectations.

This role is an excellent opportunity for individuals looking to advance their career in hospitality management within a globally respected company. Westin's commitment to associate well-being, growth, and belonging offers a supportive and engaging work environment where employees are encouraged to thrive personally and professionally. The Banquet Supervisor role is particularly suitable for candidates who are passionate, active, optimistic, and adventurous, and who want to contribute to creating memorable event experiences while embracing Westin’s wellness-focused brand philosophy.