Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,900.00 - $71,300.00
Benefits
Health Insurance
401(k) matching
Tuition Reimbursement
Paid Time Off
Annual performance bonus
Job Description
PENN Entertainment is a leading provider in the integrated entertainment industry, specializing in sports content and casino gaming experiences. Operating 43 destinations across North America, PENN Entertainment has established itself as a powerhouse in the gaming and entertainment sector. They also extend their offerings online through theScore Bet Sportsbook and Casino, allowing customers to engage with their brand on multiple platforms. The company places a strong emphasis on growth, diversity, and sustainability, striving to advance their impact not just within the entertainment world but also in the communities they serve, their team members, suppliers, and the environment. With a focus on innovation and providing thrilling guest experiences, PENN Entertainment continues to revolutionize the entertainment landscape by blending technology, gaming, and live events.
The Player Services Cashier role at Hollywood Casino Toledo offers candidates an opportunity to work in a fast-paced and fun casino environment. This full-time position is ideal for individuals passionate about delivering excellent customer service within an entertaining and dynamic workplace. Employees in this role will perform key functions including maintaining balanced cashier stations, processing various cash transactions, interacting professionally with guests under the Red-Carpet Customer Service Program guidelines, and assisting the marketing department with casino promotions. They will also be responsible for enrolling patrons into the Players Club, issuing player cards, and ensuring compliance with Title 31 regulations and state gaming laws. The position requires physical mobility and the ability to manage money handling duties accurately and efficiently.
The company is committed to supporting team member growth through wellness programs, career development opportunities, and a comprehensive package of total rewards. The benefits include day-one medical coverage, 401(k) matching, paid time off that increases with tenure, tuition reimbursement, and annual performance bonuses, among others. Interested applicants are encouraged to attend an informational hiring event where they can meet the team, discover more about the player services role, and participate in immediate interviews. This is truly an inviting opportunity to join a company that values its workforce and fosters a thriving, diverse, and fun workplace culture focused on both employee and customer satisfaction.
The Player Services Cashier role at Hollywood Casino Toledo offers candidates an opportunity to work in a fast-paced and fun casino environment. This full-time position is ideal for individuals passionate about delivering excellent customer service within an entertaining and dynamic workplace. Employees in this role will perform key functions including maintaining balanced cashier stations, processing various cash transactions, interacting professionally with guests under the Red-Carpet Customer Service Program guidelines, and assisting the marketing department with casino promotions. They will also be responsible for enrolling patrons into the Players Club, issuing player cards, and ensuring compliance with Title 31 regulations and state gaming laws. The position requires physical mobility and the ability to manage money handling duties accurately and efficiently.
The company is committed to supporting team member growth through wellness programs, career development opportunities, and a comprehensive package of total rewards. The benefits include day-one medical coverage, 401(k) matching, paid time off that increases with tenure, tuition reimbursement, and annual performance bonuses, among others. Interested applicants are encouraged to attend an informational hiring event where they can meet the team, discover more about the player services role, and participate in immediate interviews. This is truly an inviting opportunity to join a company that values its workforce and fosters a thriving, diverse, and fun workplace culture focused on both employee and customer satisfaction.
Job Requirements
- High school diploma or equivalent
- a minimum of 21 years of age
- a minimum of one year of cashiering and experience and/or heavy money handling experience
- able to promptly and accurately follow instructions given by Supervisor or Manager
- must qualify for licensing by Ohio Gaming Commission
- physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Job Qualifications
- High school diploma or equivalent
- a minimum of 21 years of age
- a minimum of one year of cashiering and experience and/or heavy money handling experience
- able to promptly and accurately follow instructions given by Supervisor or Manager
- must qualify for licensing by Ohio Gaming Commission
- physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Job Duties
- Interacting with internal and external guests following the guidelines of the Red-Carpet Customer Service Program
- maintaining balanced cashier's station
- processing cash transactions for casino customers and employees including cashing TITO tickets, personal checks, travelers' checks, exchange currency and processing cash advances
- be knowledgeable and complying with Title 31 regulations
- enrolling patrons into Players Club, issue patrons Players Club cards, maintaining accurate player tracking information, and assisting the Marketing Department with all casino promotions
- working the main bank as assigned
- answering phone calls with proper phone etiquette
- complying with state, company, department policies and regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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