Pizza Maker - Store 2759, 1415 W Irving Park Rd

Chicago, IL, USA|

Job Overview

Benefits

training provided

friendly work environment

Opportunities for advancement

Employee Discounts

flexible scheduling

On the job orientation

Supportive team atmosphere

Job Description

The company hiring for the Customer Service Representative position is a dynamic food service establishment focused on providing excellent customer experiences. They operate a fast-paced environment where customer interaction and food preparation merge seamlessly to deliver quality service. The business is dedicated to maintaining a clean and welcoming atmosphere at all times and emphasizes professionalism, energy, and dependability in their team. The role is full-time and requires individuals who are personable, outgoing, and eager to learn, making it an ideal opportunity for those who thrive in customer-facing roles and enjoy fast food service settings.

As a Customer Service Representative, the successful candidate will take front-line responsibility in interacting directly with customers either face-to-face, via telephone, or electronically. This role demands a thorough memorization of the menu to confidently answer questions and assist customers. The representative will handle and resolve customer inquiries and complaints with a positive and friendly demeanor, ensuring that all experiences end on a high note. This job also includes food preparation assistance and maintaining cleanliness in the front store area to promote a hygienic and inviting environment. Training and orientation are provided to equip new hires with the necessary skills to succeed, including communication and operational procedures.

The position requires excellent communication abilities, both verbal and written, with a clear and upbeat speaking voice being essential when processing orders over the phone or in person through a touch screen computer system. The ability to perform basic math functions quickly and accurately is necessary for handling transactions and making change, often using a calculator. Strong motor coordination helps in efficiently entering orders and assisting with food preparation tasks. This role calls for individuals who are clean-cut, personable, dependable, punctual, and self-motivated, with a quick learning capability to adapt to the fast-paced environment. This job is perfect for someone who values teamwork, enjoys helping others, and takes pride in providing stellar service from the moment a customer walks in or calls on the phone until their order is fulfilled.

Job Requirements

high school diploma or equivalent
prior customer service experience preferred
ability to work flexible hours including evenings and weekends
reliable and punctual
basic math proficiency
clear speaking voice
ability to effectively communicate both verbally and in writing
motor coordination and manual dexterity
willingness to undergo training and orientation
positive attitude and strong work ethic

Job Qualifications

strong verbal and written communication skills
clear and upbeat speaking voice
basic math skills including addition, subtraction, multiplication, and division
ability to handle customer inquiries and complaints professionally
ability to work in a fast-paced environment
ability to use a computer or touch screen to enter orders
team player
quick learner
self motivated
personable and approachable demeanor

Job Duties

deal directly with customers either by telephone, electronically or face to face
have a memorized knowledge of our menu
handle and resolve customer inquiries and complaints
smile both over the phone and when face to face with all customers
help in preparing of food products
clean, sweep and help keep the front of the store clean
training - orientation and training provided on the job
ability to communicate verbally with customers and co-workers to process orders both over the phone and in person on our touch screen computer system
must have a clear and upbeat speaking voice when communicating with customers
ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
must be able to make correct monetary change
verbal, writing, and telephone skills to take and process orders
motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
ability to enter orders using a computer keyboard or touch screen