Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.00 - $26.00
Work Schedule
Standard Hours
Benefits
paid sabbatical
Free One Medical memberships
Employee assistance program
Medical insurance
Dental Insurance
Vision Insurance
Pre-tax commuter benefits
PTO cash outs
401k Match
Credit towards emergency childcare
Company paid Maternity and Paternity Leave
paid life insurance
Disability insurance
Job Description
One Medical is a pioneering primary care company dedicated to revolutionizing the healthcare industry by making quality care more affordable, accessible, and enjoyable. Established for over fifteen years, One Medical blends seamless in-office care with 24/7 virtual health services, on-site labs, and comprehensive programs that cover preventive care, chronic disease management, common illnesses, and mental health support. This unique approach has positioned One Medical as a leading healthcare provider that prioritizes patient experience and holistic care management. In February 2023, One Medical became part of the Amazon family, broadening its reach and enhancing its ability to serve more consumers, employers, healthcare teams, and networks with cutting-edge resources and a shared commitment to better health outcomes.
The role of a Phlebotomist/Administrative Assistant, internally named Lab Services Specialist/Member Support Specialist, offers an exciting opportunity to contribute directly to patient care in a vibrant and collaborative environment. This full-time position, based at the FiDi Fulton Street office in New York, involves providing expert venipuncture services and clinical support throughout patients' visitations. The ideal candidate will be an empathetic, service-oriented professional who excels at building human connections and delivering exceptional patient experiences. Responsibilities include specimen collection across diverse populations from pediatric to geriatric patients, assistance with extended clinical duties such as EKGs/ECGs and vitals, and supporting front-of-house operations like check-in/out procedures, insurance verification, and administrative tasks.
Beyond clinical responsibilities, the role demands a proactive approach to team collaboration, technological adeptness, and adherence to high standards of specimen handling and office upkeep. The Phlebotomist/Administrative Assistant is a critical ambassador for the One Medical brand, ensuring the office environment promotes comfort and trust for every patient. The position requires strong communication skills, problem-solving abilities, and a commitment to ongoing professional development within a nurturing culture that values feedback and growth.
Compensation for this role ranges from $24 to $26 per hour, with the capacity to integrate benefits based on individual qualifications, experience, and location. One Medical offers a robust benefits package designed to support the health and wellness of its employees and their families, making this more than just a job—but a meaningful career path in a forward-thinking healthcare company.
The role of a Phlebotomist/Administrative Assistant, internally named Lab Services Specialist/Member Support Specialist, offers an exciting opportunity to contribute directly to patient care in a vibrant and collaborative environment. This full-time position, based at the FiDi Fulton Street office in New York, involves providing expert venipuncture services and clinical support throughout patients' visitations. The ideal candidate will be an empathetic, service-oriented professional who excels at building human connections and delivering exceptional patient experiences. Responsibilities include specimen collection across diverse populations from pediatric to geriatric patients, assistance with extended clinical duties such as EKGs/ECGs and vitals, and supporting front-of-house operations like check-in/out procedures, insurance verification, and administrative tasks.
Beyond clinical responsibilities, the role demands a proactive approach to team collaboration, technological adeptness, and adherence to high standards of specimen handling and office upkeep. The Phlebotomist/Administrative Assistant is a critical ambassador for the One Medical brand, ensuring the office environment promotes comfort and trust for every patient. The position requires strong communication skills, problem-solving abilities, and a commitment to ongoing professional development within a nurturing culture that values feedback and growth.
Compensation for this role ranges from $24 to $26 per hour, with the capacity to integrate benefits based on individual qualifications, experience, and location. One Medical offers a robust benefits package designed to support the health and wellness of its employees and their families, making this more than just a job—but a meaningful career path in a forward-thinking healthcare company.
Job Requirements
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
- Strong customer service skills including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
- Strong written and verbal communication skills
- A High School Diploma or equivalent
- Proficiency in computer technology such as typing navigating the internet and using multiple software systems simultaneously
- Experience working on collaborative diverse multi-disciplinary teams with additional experience with remote teams a plus
- Proven ability to display confidence and instill trust during the collection process while delivering individualized human-centered customer-focused care
- Proven track record of persisting through change consistently stepping up to take action on challenges and learning quickly and effectively when faced with new situations or tasks
Job Qualifications
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
- Strong customer service skills including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
- Strong written and verbal communication skills
- High School Diploma or equivalent
- Proficiency in computer technology such as typing navigating the internet and using multiple software systems simultaneously
- Experience working on collaborative diverse multi-disciplinary teams with additional experience with remote teams a plus
- Proven ability to display confidence and instill trust during specimen collection while delivering individualized human-centered customer-focused care
- Proven track record of persisting through change stepping up to take action on challenges and learning quickly and effectively when faced with new situations or tasks
Job Duties
- Use impeccable C-I-CARE framework in all patient interactions both clinical and administrative
- Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics
- Perform and assist with extended scope duties such as non-blood specimen collection EKGs/ECGs and vitals
- Maintain high standards of in-office care through proper specimen labeling handling and processing inventory upkeep and tool sterilization
- Answer patient messages follow up on lab cases and assist providers and virtual medical team with clerical duties including biometric screening forms medical record and consult review billing inquiries and DOH reporting
- Perform all front of house duties including check in/check out insurance verification printing/prepping paperwork tasks and tasking to service level expectations
- Contribute to team development through rounding attending team huddles participating in team problem solving and supporting in office providers with ad hoc requests
- Perform opening and closing duties daily office upkeep including maintaining the look and feel of patient and employee spaces restocking supplies and organization
- Master technology suite including Slack G-suite Zoom Circulation RingCentral and Electronic Medical Record System to interact with team members and complete daily work
Job Criteria
Experience
No experience required
Job Location
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