Person in Charge (PIC)- Denny's #7732, Bakersfield, CA

Bakersfield, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $17.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

employee discount

Free beverages

free uniform

Company-wide discount

flexible schedules

Employee Referral Bonus

Employee assistance program

Advancement

Job Description

Denny's restaurant, a renowned family dining establishment, is currently seeking a Person In Charge (PIC) for one of its Bakersfield, California locations. Denny's has been a favorite across the United States for decades, known for its welcoming atmosphere, 24/7 availability, and a menu that caters to all tastes. This company prides itself on its commitment to providing an exceptional dining experience, emphasizing high standards of service and quality across every one of its locations.

As a prominent full-service restaurant chain, Denny's employs a wide range of staff dedicated to upholding its brand values and operational excellence. The company offers a positive working environment, where teamwork and mutual respect are at the core of its culture. Employee development and training are highly prioritized to ensure career growth and success within the restaurant industry.

The Person In Charge (PIC) role at Denny's Bakersfield location is a pivotal one. The PIC steps in to lead the restaurant in the absence of exempt management personnel, taking full responsibility for the shift’s operations. This includes supervising between 5 and 20 crew members, ensuring that each guest receives outstanding service consistent with Denny's standards. The PIC plays an essential leadership role, managing staff performance and fostering a positive team atmosphere that promotes employee engagement and operational efficiency.

This position demands a balance of operational knowledge, customer service skills, and the ability to make informed decisions under pressure. The PIC oversees shift activities, manages employee schedules, monitors sales and guest traffic, and handles any customer complaints promptly and professionally. They are also responsible for ensuring compliance with health and safety regulations, including proper cash handling and food safety protocols.

Ideal candidates for this role possess strong communication skills, a neat and professional appearance, and proven leadership capabilities. The PIC is expected to coach team members, promote a culture of respect and diversity, and adhere strictly to company policies and standards. This is a hands-on position with physical demands such as lifting, standing for extended periods, and working within varying temperature conditions in kitchen and storage areas.

Denny's offers a competitive work environment with employee benefits including discounts on meals, free beverages during shifts, complimentary uniforms, and opportunities for advancement through on-the-job training. Moreover, the company supports work-life balance with flexible scheduling and provides comprehensive assistance programs for employee wellbeing.

Joining Denny's as a Person In Charge means becoming part of a respected brand with a strong commitment to customer service excellence and employee support. This role is designed for dynamic individuals ready to lead a team, maintain high standards, and contribute to a welcoming dining experience for all guests at the Bakersfield location.

Job Requirements

High school diploma or GED certificate
One or more years experience as hourly restaurant employee with Denny's
Completion of all e-learning job code modules
Management Food Safety Certification
Proven ability to problem solve and handle high stress situations
Strong oral communication skills
Ability to read and implement instructions
Basic math and cash handling skills
Ability to work weekends, holidays, and evenings
Must be able to lift up to 25 lbs
Must be able to bend, stoop, reach, lift and grasp
Must be able to hear well in a loud environment
Must meet health regulations concerning food handling
Must be able to serve all Denny's menu products
Able to work around hazardous chemicals
Must be able to lift and carry up to 50 lbs
Must have sufficient mobility
Must work inside and outside
Must be able to observe restaurant operations
Must be able to operate a point of sale system
Must be able to stand and walk throughout shift
Must tolerate extreme temperature changes

Job Qualifications

High school diploma or GED certificate
One or more years experience as hourly restaurant employee with Denny's
must have successfully completed the PIC Development Program
Completion of all e-learning job code modules
A neat, professional appearance
Management Food Safety Certification
Places a value on diversity and shows respect for others
Proven ability to problem solve and handle high stress situations
Strong oral communication skills and the ability to communicate effectively with all levels within the restaurant
Communicates effectively both orally and in writing in the English language
Ability to read and implement instructions
Basic math and cash handling skills
Ability to work weekends, holidays, and evenings
Must be able to lift a tray weighing up to 25 lbs
Must be able to bend, stoop, reach, lift and grasp
Must be able to hear well in a loud environment to respond to employee and guest needs
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to serve all Denny's menu products
Able to work around potentially hazardous chemicals
Must have sufficient mobility to move and operate in a confined work area
Must work inside and outside
Must be able to observe staff and all aspects of restaurant operations
Must be able to operate a point of sale system and differentiate between monetary denominations
Must be able to stand and walk throughout a 4 to 8 hour shift
Must be able to tolerate extreme temperature changes in kitchen and freezer areas

Job Duties

Promotes company mission, vision and core values
Oversees a shift by leading other hourly employees in execution of and adherence to brand standards
Coordinates and directs restaurant activities during the shift based on guest traffic flow
Monitors sales, employee hours, and guest counts throughout the shift to ensure proper staffing
Directs hourly employees to fulfill their job duties and priorities
Coaches employees on guest service skills, the service cycle, and other guest focused activities to meet or exceed guest service standards
Interacts with guests and inquires about food and service
Addresses complaints promptly in a courteous manner and notifies the manager of any issues
Follows correct management cash handling procedures
Monitors employee break procedures to be sure breaks are taken as scheduled and according to federal, state or local regulations
Completes shift walk-throughs, including temperature checklist, and takes corrective actions when needed
Monitors interior and exterior of building for cleanliness, safety and appeal throughout shift
Uses proper procedures for handling guest and employee emergencies and security incidents
Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of an exempt manager
Maintains compliance with Denny's employment policies, to include all state, local and federal regulations
Records shift activities in the shift leader log book
Works with exempt management personnel to build strong team relationships and a positive work environment
Assists exempt management staff with hourly employee training and development
Adheres to Denny's Brand Standards and internal policies and procedures
Provides courteous service and is cordial to all team members and guests
Performs all other tasks and duties as assigned
Willingly assists others as needed