Pei Wei Asian Diner, LLC-Restaurant General Manager

St. Cloud, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Career development opportunities

performance bonuses

Job Description

Pei Wei Asian Kitchen is a dynamic, fast-casual restaurant chain specializing in Asian-inspired cuisine. Known for its fresh ingredients and bold flavors, Pei Wei offers an engaging dining experience that combines modern culinary techniques with traditional recipes. Dedicated to operational excellence and superior guest experiences, Pei Wei continuously strives to uphold its reputation as a leader in the quick-service restaurant industry. The brand emphasizes a strong company culture rooted in respect, quality, and innovation, making it an exciting place for professionals who are passionate about food and customer service to grow their careers. Pei Wei Asian Kitchen operates multiple locations and values leadership that fosters teamwork and high performance.

The General Manager role at Pei Wei Asian Kitchen is pivotal to ensuring the successful day-to-day operations of a designated restaurant location. This full-time position is responsible for maintaining operational standards, ensuring safety and sanitation compliance, and delivering an exceptional guest and employee experience. The General Manager provides strategic leadership to both management and hourly team members, driving sales growth and operational profitability through diligent team management and effective implementation of company initiatives. Certified in Pei Wei Culinary and Front-of-the-House Operations, the General Manager also performs daily operational duties alongside their team, ensuring high-quality food standards and customer service.

A key aspect of this role is the ability to foster a safe, respectful, and productive work environment that supports employee development and satisfaction. The General Manager recruits, hires, and trains staff according to company training programs and leads performance management efforts, including coaching and appraisals. They act as a goodwill ambassador within the community, supporting local marketing efforts and building long-term customer loyalty. The position requires a hands-on leader who balances sales growth with profitability while ensuring compliance with all state and federal regulations related to food safety and labor standards. The General Manager receives responsibility for handling administrative tasks such as payroll, invoicing, hiring and termination processes, maintaining food cost controls, and managing inventory. Additionally, they ensure upkeep and maintenance of the restaurant facility and carry a valid safe food handler's permit, demonstrating commitment to food safety. This comprehensive leadership role demands excellent interpersonal, conflict resolution, and team-building skills. The General Manager at Pei Wei Asian Kitchen plays a crucial role in creating memorable guest experiences, cultivating a cohesive team, and driving sustained business success through operational excellence and strategic planning.

Job Requirements

High school diploma or GED required
at least 2 years of general manager experience for external candidates
minimum 6 months experience as Pei Wei senior or assistant manager for internal candidates
ability to reach, bend, balance, and transport objects weighing up to 30 lbs
ability to stand and walk for 8 to 10 hours per shift
certified in Pei Wei culinary and front-of-the-house operations
obtain safe food handler permit within 6 months or sooner if local regulations require
strong leadership and interpersonal skills
proficiency in hiring, training, and staff development
knowledge of safety and sanitation regulations
ability to handle administrative duties such as payroll and invoicing
effective conflict resolution and team building skills
capacity to create and implement schedules that balance business needs and labor costs

Job Qualifications

High school diploma or GED
experience as a general manager for external candidates
at least 6 months experience as Pei Wei senior or assistant manager for internal candidates
strong sales building skills including identifying opportunities for incremental sales growth
ability to create a sales culture among team members
ability to leverage sales reports to identify drivers in sales trends
balance profitability with sales growth
conflict management skills including focused listening and dispute resolution
team building skills including fostering open dialogue and team morale
hiring and staffing expertise including interviewing and onboarding new team members
emotional intelligence including self-awareness and flexible management style
adaptability to change and providing constructive feedback
scheduling skills to maximize guest experience while controlling labor costs
strong food safety focus with the ability to monitor and address food safety concerns
ability to consistently deliver results in key performance metrics and hold staff accountable

Job Duties

Ensures operational excellence of his/her designated restaurant
takes ownership of guest relations and customer satisfaction outcomes of his/her designated restaurant
implements, cascades, and sustains company initiatives and goals
increases sales and operating profit and sets short/long term plans to help meet those goals through local marketing and other internal opportunities
certified in Pei Wei culinary and front-of-the-house operations and can perform duties daily
fosters a safe, respectful, and quality employee experience
supervises, assigns, and delegates tasks appropriately to management and hourly team members
recruits, hires, and trains a full team following internal training specifications for each job position
provides on-going leadership and development to immediate management staff including P/L statement accountabilities, food and labor costs, safety and sanitation
acts as a goodwill ambassador to the community of Pei Wei
uses performance management tools and processes to ensure all employee performance appraisals are completed with appropriate coaching, correction, and feedback
ensures all state and federal safety and sanitation guidelines are followed
ensures regular repairs and maintenance of the restaurant in a timely manner
handles administrative tasks including hiring and terminating processes, invoicing, payroll, and cash handling
performs regular line checks to maintain all product quality standards
makes sure all prep lists and order guides are complete
takes responsibility for all cost and food inventories
obtains appropriate safe food handlers permit within 6 months and keeps permit current