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Pei Wei Asian Diner logo

Pei Wei Asian Diner, LLC-Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
performance bonuses

Job Description

Pei Wei Asian Kitchen is a dynamic, fast-casual restaurant chain specializing in Asian-inspired cuisine. Known for its fresh ingredients and bold flavors, Pei Wei offers an engaging dining experience that combines modern culinary techniques with traditional recipes. Dedicated to operational excellence and superior guest experiences, Pei Wei continuously strives to uphold its reputation as a leader in the quick-service restaurant industry. The brand emphasizes a strong company culture rooted in respect, quality, and innovation, making it an exciting place for professionals who are passionate about food and customer service to grow their careers. Pei Wei Asian Kitchen operates multiple locations... Show More

Job Requirements

  • High school diploma or GED required
  • at least 2 years of general manager experience for external candidates
  • minimum 6 months experience as Pei Wei senior or assistant manager for internal candidates
  • ability to reach, bend, balance, and transport objects weighing up to 30 lbs
  • ability to stand and walk for 8 to 10 hours per shift
  • certified in Pei Wei culinary and front-of-the-house operations
  • obtain safe food handler permit within 6 months or sooner if local regulations require
  • strong leadership and interpersonal skills
  • proficiency in hiring, training, and staff development
  • knowledge of safety and sanitation regulations
  • ability to handle administrative duties such as payroll and invoicing
  • effective conflict resolution and team building skills
  • capacity to create and implement schedules that balance business needs and labor costs

Job Qualifications

  • High school diploma or GED
  • experience as a general manager for external candidates
  • at least 6 months experience as Pei Wei senior or assistant manager for internal candidates
  • strong sales building skills including identifying opportunities for incremental sales growth
  • ability to create a sales culture among team members
  • ability to leverage sales reports to identify drivers in sales trends
  • balance profitability with sales growth
  • conflict management skills including focused listening and dispute resolution
  • team building skills including fostering open dialogue and team morale
  • hiring and staffing expertise including interviewing and onboarding new team members
  • emotional intelligence including self-awareness and flexible management style
  • adaptability to change and providing constructive feedback
  • scheduling skills to maximize guest experience while controlling labor costs
  • strong food safety focus with the ability to monitor and address food safety concerns
  • ability to consistently deliver results in key performance metrics and hold staff accountable

Job Duties

  • Ensures operational excellence of his/her designated restaurant
  • takes ownership of guest relations and customer satisfaction outcomes of his/her designated restaurant
  • implements, cascades, and sustains company initiatives and goals
  • increases sales and operating profit and sets short/long term plans to help meet those goals through local marketing and other internal opportunities
  • certified in Pei Wei culinary and front-of-the-house operations and can perform duties daily
  • fosters a safe, respectful, and quality employee experience
  • supervises, assigns, and delegates tasks appropriately to management and hourly team members
  • recruits, hires, and trains a full team following internal training specifications for each job position
  • provides on-going leadership and development to immediate management staff including P/L statement accountabilities, food and labor costs, safety and sanitation
  • acts as a goodwill ambassador to the community of Pei Wei
  • uses performance management tools and processes to ensure all employee performance appraisals are completed with appropriate coaching, correction, and feedback
  • ensures all state and federal safety and sanitation guidelines are followed
  • ensures regular repairs and maintenance of the restaurant in a timely manner
  • handles administrative tasks including hiring and terminating processes, invoicing, payroll, and cash handling
  • performs regular line checks to maintain all product quality standards
  • makes sure all prep lists and order guides are complete
  • takes responsibility for all cost and food inventories
  • obtains appropriate safe food handlers permit within 6 months and keeps permit current

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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