Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k)
Job Description
Gibsons Restaurant Group is a renowned hospitality company recognized for delivering exceptional dining experiences grounded in its core values of Hospitality, Quality, Value, and Family. The group operates premium dining establishments known for their impeccable service, delicious menus, and inviting atmospheres, fostering a welcoming environment for guests to enjoy memorable moments with family and friends. As a leader in the restaurant industry, Gibsons Restaurant Group prides itself on maintaining the highest standards of customer service, quality food preparation, and a commitment to team collaboration. The company continually invests in staff development to ensure every team member embodies their philosophy and promotes an enjoyable dining experience for every patron.
The role of PDR Captain at Gibsons Restaurant Group is pivotal in upholding the company’s reputation for excellence in private dining settings. This position involves serving food and beverages to private parties with a friendly, efficient, and professional attitude. The PDR Captain plays a crucial role not only in customer service but also in ensuring the smooth operation of private dining events from start to finish. Responsibilities include setup, managing side work, closing duties, and maintaining safety and sanitation standards. The captain must possess extensive knowledge of the private dining menu and wine list, enabling them to guide guests effectively and meet their needs promptly. Additionally, they must ensure compliance with legal requirements regarding alcohol service and ensure all financial transactions and tip reporting are managed accurately. This full-time, hourly position demands punctuality, professionalism, strong communication skills, teamwork, and the ability to thrive in a dynamic, high-pressure environment. The PDR Captain is expected to contribute positively to the work culture by attending regular pre-shift meetings, sharing ideas, and always maintaining a polished, clean appearance. As a result, the role offers an exciting opportunity for those passionate about hospitality and dedicated to providing exceptional service in a prestigious dining environment.
The role of PDR Captain at Gibsons Restaurant Group is pivotal in upholding the company’s reputation for excellence in private dining settings. This position involves serving food and beverages to private parties with a friendly, efficient, and professional attitude. The PDR Captain plays a crucial role not only in customer service but also in ensuring the smooth operation of private dining events from start to finish. Responsibilities include setup, managing side work, closing duties, and maintaining safety and sanitation standards. The captain must possess extensive knowledge of the private dining menu and wine list, enabling them to guide guests effectively and meet their needs promptly. Additionally, they must ensure compliance with legal requirements regarding alcohol service and ensure all financial transactions and tip reporting are managed accurately. This full-time, hourly position demands punctuality, professionalism, strong communication skills, teamwork, and the ability to thrive in a dynamic, high-pressure environment. The PDR Captain is expected to contribute positively to the work culture by attending regular pre-shift meetings, sharing ideas, and always maintaining a polished, clean appearance. As a result, the role offers an exciting opportunity for those passionate about hospitality and dedicated to providing exceptional service in a prestigious dining environment.
Job Requirements
- High school diploma or GED preferred
- Six months to one year experience serving in a restaurant preferred
- Ability to effectively communicate verbally with customers and other staff in fast-paced environment
- Ability to do basic math
- Ability to follow instructions and procedures
- Must be of legal age to serve alcohol
- Must have strong customer service skills and be able to maintain poise and positive personality when under pressure.
Job Qualifications
- High school diploma or GED preferred
- Six months to one year experience serving in a restaurant preferred
- Strong verbal communication skills
- Basic math ability
- Ability to follow instructions and procedures
- Legal age to serve alcohol
- Strong customer service skills
- Ability to maintain poise and positive personality under pressure.
Job Duties
- Serve customers as part of a team by anticipating their needs, initiating conversation, offering assistance and advice and remembering that the customer is always right
- Perform private dining room set-up, running side work and closing duties
- Have extensive knowledge of the private dining menu and wine list, including specials
- Check identification to ensure customers meet minimum age requirements for consuming alcoholic beverages
- Participate in table and dining room clean up
- Compute customer checks, operate the POS system and accept payments
- Accurately report tips for each shift
- Maintain dining room safety and sanitation standards
- Be aware of potential hazards, which could cause, but are not limited to, slipping, tripping, falling or burns
- Arrive for each shift on time and in full uniform
- Attend all pre-shift meetings ready to listen and learn and share ideas
- Avoid leaving work area during peak periods
- Take breaks only when approved by a Manager
- Keep a clean and professional appearance at all times
- Must pass general information and departmental tests
- May perform other duties as assigned.
Job Location
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