PBX Supervisor

Grand Bohemian Orlando, Autograph Collection, is an exceptional luxury boutique hotel situated in the vibrant arts district of Downtown Orlando. Distinguished by its sophisticated ambiance, artistic influences, and thoughtfully curated art collection, this hotel represents a unique blend of comfort and culture. Featuring a grand lobby embellished with exquisite Italian mosaics and original artwork, the property offers stylish guest rooms with custom furnishings, marble accents, and rich textures that elevate the guest experience. The hotel boasts dynamic amenities including an upscale restaurant and jazz lounge, a rooftop pool and lounge with panoramic city views, a full-service spa, and adaptable event spaces ideal for both celebrations and corporate meetings. Its prime location places it steps away from Orlando's premier cultural venues, dining options, and nightlife, making it an unparalleled destination for travelers seeking luxury and excitement in the heart of the city.

The role of Front Desk Supervisor at Grand Bohemian Orlando is a pivotal position within the hotel's operations. This position requires a dynamic, customer-focused professional who brings energy, enthusiasm, and strong leadership capabilities to the front desk team. The Front Desk Supervisor is responsible for ensuring seamless front desk operations, encompassing check-in, check-out, and guest service functions. They lead and motivate their team in delivering outstanding customer service and resolving guest inquiries, concerns, and special requests efficiently and professionally. Additionally, this role involves training and onboarding new front desk staff, maintaining the accuracy of reservations and billing information, collaborating with other hotel departments to enhance guest experiences, and upholding compliance with hotel policies and procedures.

As a critical leader within the team, the Front Desk Supervisor at Grand Bohemian Orlando helps drive the hotel's commitment to delivering memorable and personalized guest experiences. The position demands excellent communication skills, a proactive approach to problem-solving, and the ability to maintain a clean and organized front desk environment. Candidates should be flexible, able to work nights and weekends, and possess prior cash handling experience, strong computer skills, and a minimum of six months of front desk experience. Educational requirements include a high school diploma or G.E.D. equivalent, with fluency in English.

Davidson Hospitality Group, the management company behind this hotel, is renowned for its full-service hospitality operations across the US, partnering with major brands such as Hilton, Hyatt, Kimpton, Marriott, and Margaritaville. Known for its entrepreneurial management style and owner mentality, Davidson offers personalized service combined with the strength of a larger organization. The company emphasizes fostering growth and excellence among its team members, supported by a comprehensive benefits program that enhances the well-being of employees and their families, including multiple tiers of medical coverage, dental and vision insurance, 24/7 teledoc service, tuition reimbursement, paid time off, and more.

Joining the Grand Bohemian Orlando as a Front Desk Supervisor means becoming part of a passionate team dedicated to redefining quality hospitality. It is an opportunity to advance your career in an inspiring and fast-paced environment where your leadership helps shape the guest experience at a premier boutique hotel. If you are committed to hospitality excellence and eager to contribute to a thriving team, this is your chance to make a significant impact and grow professionally with Davidson Hospitality Group.