Patient/Guest Relations Representative - Conc and Volunteer Svcs - Per Diem 8 Hour Rotating Shifts (Non-Exempt) (Non-Union)

The University of Southern California (USC) is a renowned private research university located in Los Angeles, California. Known for its commitment to excellence in education, research, and community service, USC is home to the Keck Medical Center, a leading healthcare facility providing top-tier medical services and cutting-edge research opportunities. The university and its medical center emphasize a patient-centered approach, ensuring compassionate care while maintaining the highest standards in medical practices and operations. USC is also known for fostering an inclusive and equitable work environment, promoting diversity, and offering substantial career growth opportunities for its employees.

The Patient/Guest Relations Representative at USC’s Keck Medical Center serves a vital role in enhancing the patient and visitor experience in this bustling healthcare environment. This role is fundamentally about providing exemplary customer service, offering guidance, support, and resources to patients, their families, visitors, and colleagues within the hospital and the broader community. Dedicated to upholding the hospital's "KNOWN" Service standards, the Representative ensures that all interactions are professional, courteous, and aligned with patient privacy regulations. The position includes a variety of duties such as greeting individuals, providing accurate directions, offering concierge-type services, and managing patient and visitor needs with warmth and efficiency.

In this position, the Representative is a visible point of contact, stationed primarily in lobby areas and patient consultation spaces. Responsibilities extend to maintaining a clean and welcoming environment, escorting patients to appointments, assisting with wheelchair services, and facilitating communication between surgical staff and patient families. This role entails a high level of interaction and requires excellent public relations skills, strong verbal and written communication abilities, and the capacity to remain composed and professional in a dynamic healthcare setting.

With an hourly pay rate ranging from $22.00 to $34.18, USC offers a competitive salary reflective of experience, education, skills, and other relevant factors. This role also supports USC's commitment to equal opportunity employment and provides reasonable accommodations for applicants and employees with disabilities. The Patient/Guest Relations Representative position is ideal for individuals passionate about serving others, skilled in customer service, and eager to contribute to a positive healthcare experience in one of the country's premier medical institutions.