Patient/Guest Relations Representative - Conc and Volunteer Svcs - Part Time 8 Hour Rotating Shift (Non-Exempt) (Non-Union)

The University of Southern California (USC) is a prestigious private research university renowned for its commitment to academic excellence, innovation, and community service. USC Medical Center, also known as Keck Medical Center, stands as one of the leading healthcare institutions in Los Angeles, offering comprehensive medical services and cutting-edge patient care. As part of USC Health, the Medical Center is dedicated to providing exceptional healthcare experiences to its diverse patient population while fostering an environment of compassion and respect. The Medical Center not only focuses on medical treatment but also prioritizes the overall patient and visitor experience, ensuring that their journey through the hospital is as smooth and comfortable as possible. The Patient/Guest Relations Representative plays a crucial role in this mission by acting as a welcoming face and reliable resource for patients, families, visitors, and colleagues within the USC Medical Center. This position is designed to provide assistance related to hospital services and community resources, embodying the KNOWN Service standards that emphasize kindness, professionalism, and excellent customer service.

The role requires a personable and proactive approach to support patients and their families by offering clear directions within the Health Science Campus, helping with transportation arrangements, facilitating concierge services such as lodging and reservations, and assisting with day-to-day needs including wheelchair escorts and luggage transport. The representative will maintain the cleanliness and orderliness of lobby and consultation areas, ensuring the hospital environment remains hospitable and welcoming. Beyond these tasks, the representative serves as an essential communication link by coordinating surgical information flow between medical staff and patient families, distributing necessary items like pagers and visitor passes, and addressing any immediate concerns efficiently.

This role demands strong interpersonal skills, professionalism, and a compassionate approach toward diverse populations. The Patient/Guest Relations Representative must adhere to patient privacy laws and hospital policies at all times, ensuring confidentiality and ethical standards are maintained. This is a full-time position offering an hourly rate ranging from $22.00 to $34.18, reflecting the candidate's experience, education, and the responsibilities of the role. The University of Southern California provides equal opportunity employment and promotes a work environment that values inclusion and diversity. The Representative must be capable of handling various duties that contribute significantly to the hospital's smooth operation, from assisting with visitor management to crisis response coordination. Their presence is vital in reinforcing the USC Medical Center's reputation as a leader in patient-centered care and hospital hospitality.