Job Overview
Employment Type
Full-time
Compensation
Salary
Range $66,309.00 - $99,464.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee assistance program
Vision Insurance
Job Description
Trinity Hospitality Services is a vital part of the Regional Health Ministry's Food and Nutrition Services (FANS) Department, dedicated to delivering exceptional culinary, nutritional, and hospitality services within a healthcare setting. As a steward of Trinity Health, Trinity Hospitality Services strives to provide compassionate and innovative care through quality foodservice operations that enhance the patient and staff experience across the ministry. The organization emphasizes high standards of integrity, ethical behavior, and teamwork in its mission to serve diverse patient populations with dignity and respect.
The Patient Services Manager role at Trinity Hospitality Services is an essential leadership position responsible for the direct supervision and coordination of patient foodservice within the Regional Health Ministry’s network. This full-time day shift position is accountable for managing local supervisors and staff members to ensure efficient and compliant operation of patient foodservice units. The manager oversees critical functions such as meal assembly and delivery, patient satisfaction initiatives, quality assurance, and budget management.
This role involves developing and implementing standardized operating procedures to maintain high service quality and operational efficiency. The Patient Services Manager supports dietitians and tray assembly teams, ensuring all patient dietary needs are met according to clinical care policies. They collaborate closely with nursing leadership to support a patient-centered approach, driving partnerships that enhance the overall patient experience.
Financial stewardship is another core responsibility, with the manager assisting the General Manager in budget preparation, cost reduction planning, and expense management. Regular monitoring of budget variances and performance improvements supports long-term operational excellence and sustainability. The role also includes talent development, team training, and fostering a positive, inclusive work environment that aligns with Trinity Health’s mission, vision, and values.
By leading patient foodservice programs with integrity and innovation, the Patient Services Manager plays a crucial role in ensuring nutritional care plans are properly executed, service meets high standards of quality and safety, and patient satisfaction scores are continually improved. The manager must be adaptable to change, skilled in project management, and capable of handling multiple priorities in a dynamic healthcare environment.
Trinity Hospitality Services offers a competitive salary ranging from $66,309 to $99,464 annually, commensurate with experience and qualifications. The organization deeply values diversity, equity, and inclusion and seeks candidates who embrace these principles to contribute to a collaborative and respectful culture.
Overall, this role is suited for candidates with a blend of healthcare foodservice management expertise, leadership abilities, and a passion for advancing patient care through outstanding nutritional services. A commitment to continuous improvement, client satisfaction, and operational excellence is essential for success in this dynamic and impactful position.
The Patient Services Manager role at Trinity Hospitality Services is an essential leadership position responsible for the direct supervision and coordination of patient foodservice within the Regional Health Ministry’s network. This full-time day shift position is accountable for managing local supervisors and staff members to ensure efficient and compliant operation of patient foodservice units. The manager oversees critical functions such as meal assembly and delivery, patient satisfaction initiatives, quality assurance, and budget management.
This role involves developing and implementing standardized operating procedures to maintain high service quality and operational efficiency. The Patient Services Manager supports dietitians and tray assembly teams, ensuring all patient dietary needs are met according to clinical care policies. They collaborate closely with nursing leadership to support a patient-centered approach, driving partnerships that enhance the overall patient experience.
Financial stewardship is another core responsibility, with the manager assisting the General Manager in budget preparation, cost reduction planning, and expense management. Regular monitoring of budget variances and performance improvements supports long-term operational excellence and sustainability. The role also includes talent development, team training, and fostering a positive, inclusive work environment that aligns with Trinity Health’s mission, vision, and values.
By leading patient foodservice programs with integrity and innovation, the Patient Services Manager plays a crucial role in ensuring nutritional care plans are properly executed, service meets high standards of quality and safety, and patient satisfaction scores are continually improved. The manager must be adaptable to change, skilled in project management, and capable of handling multiple priorities in a dynamic healthcare environment.
Trinity Hospitality Services offers a competitive salary ranging from $66,309 to $99,464 annually, commensurate with experience and qualifications. The organization deeply values diversity, equity, and inclusion and seeks candidates who embrace these principles to contribute to a collaborative and respectful culture.
Overall, this role is suited for candidates with a blend of healthcare foodservice management expertise, leadership abilities, and a passion for advancing patient care through outstanding nutritional services. A commitment to continuous improvement, client satisfaction, and operational excellence is essential for success in this dynamic and impactful position.
Job Requirements
- BA or BS degree preferred in institutional management or dietetics
- minimum three years progressive experience in healthcare foodservice management or equivalent combination of education and experience such as Certified Dietary Manager certification
- at least five years progressive supervisory or management experience
- ability to work effectively in diverse and collaborative team environments
- strong analytical, organizational, communication, and computer skills including MS Word, Excel, Outlook, PowerPoint
- personal presence characterized by honesty, integrity, and a caring attitude
- ability to manage multiple priorities and conflicting demands independently
- ability to delegate responsibilities effectively and follow up
- compliance with federal, state, and local laws and Trinity Health policies
Job Qualifications
- BA or BS degree preferred in institutional management, dietetics or equivalent
- Certified Dietary Manager certification or equivalent experience
- at least 5 years progressive supervisory or management experience
- registered dietitian preferred
- ability to work effectively in a diverse, collaborative, and team-oriented culture
- excellent leadership, analytical, organizational, planning, delegation, coaching, communication, and computer skills
- continuous improvement mindset
- ability to inspire and motivate others
- strong sense of honesty, integrity, and caring
- ability to manage multiple conflicting priorities independently
- ability to delegate responsibility effectively with follow up
Job Duties
- Directly supervise the day-to-day operation of patient foodservice and ensure program service support objectives are met
- provide a work environment that fosters positive energy, creativity, and teamwork
- assure dietitians, diet office, tray assembly, and tray delivery staff are properly supported
- follow clinical care policies for appropriate diet modifications and nutrition support
- develop, revise and maintain education materials for patients, families, and medical professionals
- provide financial control and assist in budget preparation and management
- meet with direct reports to review operations goals and address issues
- develop and administer program quality evaluations and review patient satisfaction survey scores
- interview, hire, train, appraise, counsel, and supervise staff
- ensure timely completion of annual performance appraisals and foster diverse team development
- follow and enforce Trinity Health policies and procedures
- manage multiple projects with the ability to adapt to change
- ensure effective quality improvement programs including food safety and infection control
- conduct and supervise meal-hour rounds and communicate results for operational improvements
- develop long lasting partnerships with nursing leadership and staff
- ensure safe working conditions to minimize compensation claims
- manage purchasing compliance and ensure accurate patient menus
- maintain accurate and appropriate records
- demonstrate a cost-conscious attitude to time usage
- handle additional duties as assigned
- maintain compliance with federal, state, and local laws and Trinity Health codes of conduct
Job Criteria
Experience
No experience required
Job Location
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