Patient Services Manager 2

Sodexo is a global leader in providing integrated food service, facilities management, and other comprehensive workplace solutions. The company operates across multiple sectors, including healthcare, education, corporate, and government institutions, delivering quality service that improves the quality of life for its clients and employees. With a commitment to diversity, inclusion, and sustainability, Sodexo strives to create a better everyday for everyone it serves. Its partnership with Beth Israel Deaconess Medical Center (BIDMC) in Boston underscores its dedication to enhancing patient care environments by delivering superior food and nutrition services within healthcare settings. BIDMC is a renowned academic medical center known for its patient-centered care, advanced clinical services, and innovative research.

The Patient Services Manager 2 at Sodexo, based at BIDMC, is a critical role focused on managing and elevating the patient dining experience. This position is responsible for supporting frontline kitchen and patient service staff, ensuring adherence to sanitation, safety, and clinical nutrition standards in a complex hospital environment. The manager will engage closely with patients, clinical partners, and hospital leadership to monitor service quality and patient satisfaction effectively. Career growth potential within Sodexo and BIDMC makes this an attractive opportunity for individuals passionate about healthcare foodservice management.

This role involves daily patient rounding to assess satisfaction with meals and service, acting as a key liaison among various hospital stakeholders, and maintaining compliance with regulatory and organizational standards such as those set by the Joint Commission and Hazard Analysis Critical Control Point (HACCP). The Patient Services Manager 2 also facilitates the implementation of therapeutic diets in collaboration with dietitians, underscoring the clinical importance of the services delivered. The position requires competency in technology and reporting tools to monitor performance metrics and patient feedback effectively.

Compensation for this role is competitive and commensurate with the candidate's education, skills, and relevant experience. Sodexo offers a comprehensive benefits package designed to support employees’ health, financial security, and professional development. These benefits include medical, dental, and vision care, wellness programs, 401(k) with matching contributions, paid time off, company holidays, and tuition reimbursement opportunities.

At its core, Sodexo’s work culture values fairness, respect, and individuality, fostering an inclusive environment where employees' ideas and opinions are actively encouraged and appreciated. The company upholds equal employment opportunities for all and is committed to supporting individuals with diverse backgrounds. This role offers strong career progression in healthcare foodservice management, making it ideal for professionals with a dietitian or nutritionist background and proven leadership skills in food service operations.