Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
employee recognition
Job Description
Aramark Healthcare is a global leader in food services and facilities management, dedicated to delivering high-quality services to healthcare institutions, educational facilities, and businesses worldwide. With operations spanning over 15 countries, Aramark proudly serves millions of customers every day by providing tailored dining solutions and efficient facility management services. Rooted in a mission of service and united by a commitment to excellence, Aramark aims to support communities, partners, and employees while fostering an inclusive and dynamic workplace environment. The company is known for its focus on employee development, diversity, and sustainability, ensuring a positive impact on both people and the planet.
Aramark Healthcare is currently seeking a Patient Services Manager to join their dynamic team at Baylor University Medical Center in Dallas, TX. This full-time role is crucial within the Food & Nutrition Department, where the Patient Services Manager will play an integral part in developing and executing innovative dining solutions tailored to meet the diverse nutritional needs and preferences of patients and customers. The selected candidate will leverage their expertise in technical training and nutritional standards compliance, particularly government-mandated health regulations specific to the healthcare sector, to implement healthy menu plans and optimize patient satisfaction.
As a Patient Services Manager, the individual will oversee all patient food services, ensuring adherence to established healthcare standards and quality benchmarks. Central to the role is leading and developing a committed team responsible for meal preparation and delivery, fostering an environment of excellence in patient care and hospitality. The manager is also expected to conduct patient rounds and interface directly with hospital departments to gather feedback and make service adjustments accordingly. Supervisory responsibilities extend to managing the diet office, service ambassador program, tray line operations, and the room service program.
Leadership is a core aspect of the position, requiring the use of Aramark's coaching methods to motivate and nurture team members' growth, while also recognizing and rewarding employee achievements. The Patient Services Manager is accountable for driving team performance aligned with client expectations, organizing daily briefings, and ensuring compliance with safety and sanitation regulations across all operations.
Maintaining strong client relationships is vital, as the manager must ensure effective communication, understand client needs, and uphold Aramark's customer service standards. Financial acumen is also critical; the Patient Services Manager assists with financial statement preparation, meets client and company financial targets, and applies operational and inventory data to improve profit margins.
In addition, the role demands strategic productivity management focused on cost control, operational efficiency, and continuous adherence to Operational Excellence initiatives related to food and labor. The manager is instrumental in training and supervising teams to maintain quality and control standards while ensuring compliance with all applicable policies concerning safety, health, and labor regulations.
Aramark values versatility and the willingness to adapt as tasks and priorities evolve, emphasizing the development of new skills and proactive contributions to achieving organizational goals. The Patient Services Manager role offers an exciting opportunity to impact patient care quality through exceptional food service management within a respected healthcare facility.
Aramark Healthcare is currently seeking a Patient Services Manager to join their dynamic team at Baylor University Medical Center in Dallas, TX. This full-time role is crucial within the Food & Nutrition Department, where the Patient Services Manager will play an integral part in developing and executing innovative dining solutions tailored to meet the diverse nutritional needs and preferences of patients and customers. The selected candidate will leverage their expertise in technical training and nutritional standards compliance, particularly government-mandated health regulations specific to the healthcare sector, to implement healthy menu plans and optimize patient satisfaction.
As a Patient Services Manager, the individual will oversee all patient food services, ensuring adherence to established healthcare standards and quality benchmarks. Central to the role is leading and developing a committed team responsible for meal preparation and delivery, fostering an environment of excellence in patient care and hospitality. The manager is also expected to conduct patient rounds and interface directly with hospital departments to gather feedback and make service adjustments accordingly. Supervisory responsibilities extend to managing the diet office, service ambassador program, tray line operations, and the room service program.
Leadership is a core aspect of the position, requiring the use of Aramark's coaching methods to motivate and nurture team members' growth, while also recognizing and rewarding employee achievements. The Patient Services Manager is accountable for driving team performance aligned with client expectations, organizing daily briefings, and ensuring compliance with safety and sanitation regulations across all operations.
Maintaining strong client relationships is vital, as the manager must ensure effective communication, understand client needs, and uphold Aramark's customer service standards. Financial acumen is also critical; the Patient Services Manager assists with financial statement preparation, meets client and company financial targets, and applies operational and inventory data to improve profit margins.
In addition, the role demands strategic productivity management focused on cost control, operational efficiency, and continuous adherence to Operational Excellence initiatives related to food and labor. The manager is instrumental in training and supervising teams to maintain quality and control standards while ensuring compliance with all applicable policies concerning safety, health, and labor regulations.
Aramark values versatility and the willingness to adapt as tasks and priorities evolve, emphasizing the development of new skills and proactive contributions to achieving organizational goals. The Patient Services Manager role offers an exciting opportunity to impact patient care quality through exceptional food service management within a respected healthcare facility.
Job Requirements
- Education equivalent to a bachelor degree
- Minimum of two years patient food service experience
- Some management experience preferred
- Ability to conduct patient rounds and manage food service staff
- Knowledge of government-mandated nutritional standards in healthcare
- Strong leadership and team development skills
- Familiarity with safety and sanitation compliance
- Financial literacy related to department operations
- Excellent customer service skills
- Ability to maintain client relationships
- Compliance with relevant policies and regulations
Job Qualifications
- Requires at least two years of patient food service experience
- Some management experience is preferred
- Bachelor degree or equivalent experience
Job Duties
- Manages patient food service activities, complying with established standards
- Leads patient service staff to ensure meals are properly prepared and delivered to patients
- Conducts rounds on patients/departments
- Oversees the diet office and the service ambassador program
- Records safety and sanitation compliance
- Supervises tray line operation and/or the room service program
- Leverages Aramark's coaching model to engage and develop team members
- Rewards and recognizes employees
- Ensures individual and team performance meets objectives and client expectations
- Plans and leads daily team briefings
- Ensures safety and sanitation standards in all operations
- Maintains effective client and customer rapport for mutually beneficial business relationships
- Identifies client needs and communicates operational progress
- Demonstrates excellent customer service using Aramark's standard service model
- Assists with the completion and maintenance of financial statements relevant to the department
- Delivers client and company financial targets
- Adopts all Aramark processes and systems, understands performance metrics, data, order, and inventory trends
- Creates value through efficient operations, appropriate cost controls, and profit management
- Complies with Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
- Ensures entire team is trained and able to execute
- Supervises team regarding production, quality, and control
- Maintains a safe and healthy environment for clients, customers, and employees
- Complies with all applicable policies, rules, and regulations, including safety, health, and wage and hour
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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