Patient Services Manager

Metz Culinary Management is a leading contract dining services company dedicated to delivering exceptional onsite dining and support services. With a workforce of over 7,000 team members, Metz prides itself on creating a culture of excellence, growth, and personal enrichment. As a family-driven organization, it emphasizes restaurant-inspired hospitality and strives to be an employer of choice by providing a supportive atmosphere and comprehensive benefits. Operating across various healthcare and hospitality settings, Metz Culinary Management continuously seeks passionate and talented professionals to join its growing team. The company fosters an environment encouraging career success through shared values, attributes, and strategic focus on quality and service excellence.

The Patient Services Assistant Manager role within the University of Louisville Health System represents a pivotal leadership position in the company's healthcare dining services. Based in Louisville, KY, specifically serving University Hospital and Jewish Hospital, this role offers a competitive salary of $55,000 to $60,000 depending on experience and location. The Assistant Manager will be integral to the Patient Dining Services operation, focusing on supervising and leading the server team responsible for in-room patient dining. This position demands a background in healthcare food service settings such as hospitals, senior living, or rehabilitation facilities, along with strong communication and technical competencies. Proficiency in digital ordering systems, smart technology, and office software like Microsoft Office is essential.

The role provides an excellent opportunity for career advancement in the contract dining services sector. The Patient Services Manager plans, coordinates, and manages all aspects of the patient dining experience, ensuring superior food quality, attentive customer service, and effective engagement with patients regarding menu selection and ordering. This position requires close collaboration with multidisciplinary healthcare teams to implement nutrition care plans, emphasizing the importance of customer relations, the dining experience, and employee management. Ideal candidates will exhibit hospitality-minded leadership, with experience ranging from direct Patient Food Service management to general restaurant management. Overall, this role contributes significantly to patient satisfaction and the operational success of food service within the health system.