Patient Services Manager 1

Sodexo is a global leader in providing integrated food service and facilities management solutions, committed to improving the quality of life for the people they serve. With a strong emphasis on social responsibility, sustainability, and community involvement, Sodexo operates across various sectors, including healthcare, education, corporate services, and government institutions. As a part of their healthcare division, Sodexo partners with hospitals and medical centers to deliver exceptional patient dining experiences that support clinical excellence and patient satisfaction.

At UMass North Pavilion in Worcester, MA, Sodexo is seeking a Patient Services Manager to lead a dedicated team of 19 frontline associates and supervisors in food service operations. This role is fundamental in ensuring that patients receive high-quality meal service tailored to their dietary needs while fostering a positive and efficient work environment. The Patient Services Manager will oversee all aspects of the Patient Dining Program, working closely with clinical teams, dietitians, and nursing staff to align food service operations with patient care objectives.

This leadership position offers a consistent work schedule, including no late-night shifts and rotation every third weekend, making it ideal for professionals seeking a balanced work-life arrangement. The manager will conduct daily patient rounding and service recovery, providing direct feedback and swiftly addressing any concerns to enhance patient satisfaction. Additionally, this role involves performing tray assessments for food quality, presentation, and accuracy to maintain Sodexo's high standards.

Compliance with food safety, sanitation, and regulatory standards such as HACCP is a critical component of the position. The successful candidate will drive operational efficiencies, manage staffing plans, and spearhead training initiatives to support a high-performing team. Participation in audits and regulatory inspections also falls under the manager’s responsibilities, ensuring that the facility maintains excellent readiness and adherence to all required guidelines.

Ideal candidates will bring proven leadership skills, preferably with experience in healthcare food service or patient services. The ability to lead, mentor, and develop frontline teams, along with excellent communication and relationship-building skills with patients, families, and clinical staff, is essential. Sodexo values individuals who demonstrate passion for delivering excellent service consistent with their CARES behaviors, emphasizing respect, accountability, and empathy.

Sodexo offers a comprehensive benefits package, competitive salary determined by experience, education, and skills, and opportunities for career development and growth. This Patient Services Manager role is a unique chance to contribute to a respected organization dedicated to making a positive impact on patient care through excellent food service leadership.