Patient Services Coordinator

Katy, TX, USA|

Job Overview

Compensation

Hourly

Exact $20.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability insurance

401k with 5% matching

scrubs provided

PTO

Tuition Reimbursement

Employee discount with a plus 1

Job Description

SynergenX-Low T Center-HerKare is a leading provider of hormone replacement therapy and targeted wellness services dedicated to enhancing the health and well-being of its patients. As a specialized medical center, the company focuses on delivering personalized care in hormone replacement and weight management, utilizing state-of-the-art treatments and patient-centered approaches to achieve optimal health outcomes. Known for fostering a collaborative and supportive work environment, SynergenX-Low T Center-HerKare is committed to professional development and growth, offering an excellent opportunity for individuals seeking to build a career in the medical field. Their patient-first philosophy extends not only to their clients but also to their employees, providing comprehensive training and competitive benefits to support a fulfilling work-life balance.

The role of the Patient Services Coordinator at SynergenX-Low T Center-HerKare is essential in maintaining the smooth operation of the clinic and ensuring a positive patient experience. This position serves as the primary point of contact for patients and visitors, greeting them warmly and managing the flow of appointments efficiently. The coordinator is responsible for overseeing front desk operations, handling appointment scheduling, managing patient billing and insurance inquiries, and processing payments accurately. By acting as a knowledgeable liaison in insurance matters, the Patient Services Coordinator helps patients understand their coverage, benefits, and any out-of-pocket costs in a compassionate and clear manner.

This dynamic role requires excellent communication skills, organizational expertise, and a keen attention to detail to support the clinic staff effectively. The Patient Services Coordinator also undertakes administrative duties such as inventory management, managing communications via phone, email, and fax, and ensuring compliance with HIPAA and clinic policies. With responsibility over patient account activities, the coordinator plays a pivotal role in fostering patient retention by delivering exceptional customer service and maintaining a clean, organized, patient-friendly front desk and waiting area.

This full-time, hourly position offers $20 per hour and includes a comprehensive benefits package. SynergenX-Low T Center-HerKare provides two weeks of paid training to ensure new hires are well-equipped to begin their roles confidently. Clinic hours require flexibility, including availability on 2 to 3 Saturdays per month to accommodate patient needs. The Patient Services Coordinator position is an excellent career opportunity for individuals who are customer service-oriented, detail-driven, and eager to contribute to a healthcare environment focused on wellness and patient satisfaction.

Job Requirements

High school diploma or equivalent
Associate degree preferred
Previous experience in a healthcare or front office setting preferred
Strong customer service and communication skills
Ability to handle sensitive patient information with confidentiality and professionalism
Proficiency in basic computer programs and electronic communication
Highly organized and detail-oriented
Pass a criminal background check
Clinic hours availability including some Saturdays

Job Qualifications

High school diploma or equivalent
Associate degree preferred
Previous experience in a healthcare or front office setting preferred
Strong customer service and communication skills
Ability to handle sensitive patient information with confidentiality and professionalism
Proficiency in basic computer programs and electronic communication
Highly organized and detail-oriented
Ability to multitask and prioritize
Pass a criminal background check
Clinic hours availability including some Saturdays

Job Duties

Greet patients warmly, check them in, and room them for their appointments
Review, explain and resolve patient billing and insurance questions
Serve as a subject matter expert in explaining insurance coverage, explanation of benefits and out of pocket costs to patients in a clear confident and compassionate manner
Enter and update patient information and insurance details accurately
Answer incoming phone calls promptly and professionally, directing calls and taking messages as needed
Collect and process payments accurately when necessary
Perform bi-monthly inventory based on center needs
Attend monthly, quarterly or annual meetings as necessary
Monitor and respond to center emails, text messages and faxes throughout the day, ensuring timely communication and follow up
Ensure compliance with HIPPA and clinic policies
Complete cash deposits at the bank twice weekly and maintain accurate records daily on the End Of Day spreadsheet
Support clinic staff with administrative and clerical tasks as needed
Maintain a clean, organized, patient friendly front desk and waiting area
Keep snacks and supplements organized and stocked.