PATIENT SERVER (FULL TIME)

TouchPoint is a vital part of Compass Healthcare, specializing in providing hospitality services for patients, families, and visitors at Ascension Health hospitals across the United States. As a full-service food and patient support provider, TouchPoint is committed to delivering exceptional service characterized by detail, quality, and excellence. Their mission centers on creating moments that matter, with a focus on caring deeply for people, building a sense of belonging, and supporting healing environments. Operating within a healthcare setting, TouchPoint emphasizes the importance of compassion, teamwork, and a service-oriented mindset to contribute positively to patient experiences. The company prioritizes the health and well-being of vulnerable populations and fosters a workplace culture that encourages growth, collaboration, and fun.

The role available is a full-time Patient Server position at TouchPoint located at UAB St Vincents East in Birmingham, Alabama. This position operates on a schedule from 6:30 a.m. to 6:30 p.m., with days that may vary. No prior experience is required, as comprehensive training is provided, making it an excellent opportunity for individuals eager to serve others and make a difference in healthcare hospitality. The pay range for this role is $15.00 to $16.00 per hour.

As a Patient Server, the individual will be responsible for supporting patients with their meal service on assigned hospital units. This includes taking menu selections, assembling trays accurately according to dietary restrictions and patient preferences, delivering and retrieving trays, and accommodating special requests. The role demands a friendly, caring attitude towards patients and proactive communication with nursing staff to ensure dietary needs are met within medical guidelines. Maintaining accurate patient information and adhering to strict health, safety, and confidentiality standards, including HIPAA compliance, are critical aspects of this position. The Patient Server also assists dietitians in monitoring patients with specific dietary requirements such as NPO (nothing by mouth), liquid diets, or calorie counts.

The job requires someone with the physical ability to lift up to 100 pounds and possess basic computer skills to navigate hospital systems. Effective verbal and written communication skills are essential for interacting with patients, healthcare professionals, and team members. Successful candidates will be team-oriented and committed to upholding TouchPoint's standards for hygienic food preparation and delivery, safety protocols, and patient satisfaction.

This position offers a range of benefits designed to support employee well-being and professional growth. Both full-time and part-time associates have access to retirement plans, health and wellness programs, identity theft protection, pet insurance, and various voluntary benefits including critical illness and accident insurance. Full-time employees additionally receive medical, dental, vision, life and disability insurance, commuter benefits, flexible spending accounts, and employee assistance programs. Paid and unpaid time off options are available per applicable laws, emphasizing Compass Healthcare’s commitment to work-life balance and employee care.

Joining TouchPoint as a Patient Server means becoming part of a supportive team that values hospitality alongside healthcare. Employees contribute directly to improving the patient experience within major healthcare institutions, ensuring that every meal served is an opportunity to provide comfort and care. This role is particularly suited for compassionate individuals seeking meaningful work in a healthcare environment, with the opportunity to learn, grow, and make a tangible impact every day.