Patient Scheduler

Providence ElderPlace is a dedicated healthcare organization that focuses on providing exceptional services and support to elder participants in the Spokane, WA area. The organization is committed to delivering quality care by ensuring that participants have access to timely medical appointments and reliable transportation to and from these appointments. Providence ElderPlace values compassion, integrity, and respect as fundamental principles guiding its mission to enhance the lives of the elderly community it serves. It operates within a well-structured system emphasizing coordinated care among healthcare providers and specialists, aiming to streamline the healthcare experience for participants and their caregivers. The work environment is office-based, operating during regular business hours, and prides itself on maintaining a collaborative and supportive atmosphere for its employees. The Patient Scheduler position at Providence ElderPlace is a critical non-clinical role essential for effective healthcare delivery and participant satisfaction. This position offers a 3-month contract with the potential for extension, working five days a week from 8:00 AM to 4:30 PM, ensuring a consistent schedule and work-life balance for those hired. The primary responsibility of the Patient Scheduler is to coordinate and manage medical appointment scheduling and participant transportation logistics. This role requires meticulous attention to detail and strong communication skills to liaise with various healthcare providers, specialists, caregivers, and transportation staff. The Patient Scheduler must proficiently use specialized software systems for scheduling and medical record management, including transportation software and medical records systems. Managing multiple calendars and schedules for an array of healthcare professionals such as primary care providers, nurses, dentists, optometrists, psychiatrists, and other specialists demands significant organizational abilities. In addition to scheduling, the role involves dispatching drivers, optimizing transportation routes, and ensuring participants reach their appointments safely and on time. The scheduler also handles administrative duties like ordering clinic supplies, maintaining billing accuracy, managing paperwork and records requests, and covering reception duties when needed. Effective communication with all stakeholders, including healthcare providers and participants' support networks, is paramount to facilitate smooth operations. This position requires fluency in English to effectively perform its wide array of functions, from scheduling and communication to documentation and staff coordination, and expects employees to uphold the organization’s mission, values, vision, and code of conduct. The ideal candidate will have at least two years of experience working in a similar scheduling or transportation dispatch role within a medical environment and familiarity with EPIC software is preferred. An Associate's degree is desirable but not mandatory. The Patient Scheduler’s role is pivotal in enhancing patient experience by ensuring all appointments and transportation needs are organized efficiently, reflecting Providence ElderPlace’s commitment to exemplary elder care. This role offers excellent opportunities to contribute meaningfully to a valued healthcare organization dedicated to improving elder health services in Spokane, Washington.