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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $26.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
employee recognition
flexible schedule
wellness programs
Job Description
The Cardiac and Vascular Institute is a premier cardiology practice located in Gainesville, Florida, dedicated to providing exceptional cardiovascular care to the residents of North Central Florida. With a focus on patient-centered services and advanced medical expertise, the institute has built a strong reputation for excellence in heart and vascular health. As a certified Great Place to Work, the organization values a collaborative and supportive environment where employees are empowered to deliver outstanding care and customer service. The institute’s commitment to innovation and compassionate care ensures that every patient receives personalized attention and treatment from a team of highly skilled... Show More
Job Requirements
- High school diploma or GED
- Minimum two years of experience in customer service including one year experience in a health care setting
- Knowledge of reception tasks, clinic policies procedures, patient account policies, paperwork
- Knowledge of how to use office equipment including phone, computer
- Knowledge of customer service concepts including importance of appropriate image
- Knowledge of emergency protocol
Job Qualifications
- High school diploma or GED
- Minimum two years of experience in customer service including one year in a healthcare setting
- Knowledge of reception tasks, clinic policies and procedures, patient account policies, paperwork
- Knowledge of office equipment including phone and computer
- Knowledge of customer service concepts and importance of appropriate image
- Knowledge of emergency protocol
Job Duties
- Greets patients and visitors in a polite, prompt, helpful manner
- Provides necessary instructions and directions
- Helps patients needing assistance, involving management as appropriate
- Provides necessary paperwork such as demographics and privacy forms and obtains signatures
- Updates patient information in chart
- Scans insurance cards, verifies insurance eligibility, collects co-pays and co-insurance
- Receives account payments, provides account balances and issues receipts
- Maintains strict confidentiality
- Maintains clean, orderly waiting area including beverage area and reading materials
- Answers phones in pleasant and timely manner
- Reconciles daily journals and cash
- Follows clinical protocol in alerting appropriate personnel in emergencies
- Participates in education activities
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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