Patient Experience Coordinator

This vibrant and expanding oral surgery practice is committed to delivering exceptional patient care while fostering a supportive and dynamic work environment where employees are encouraged to grow and advance professionally. Featuring a world-class team of highly skilled oral and maxillofacial surgeons, the practice prides itself on its dedication to outstanding service and comprehensive care for every patient who walks through its doors. With a focus on quality, compassion, and precision, this practice combines cutting-edge technology with a patient-centered approach to ensure every treatment is handled with utmost expertise and consideration. The practice also recognizes the importance of its staff's well-being, offering competitive benefits including a 401k plan with employer match, eight paid holidays, and a generous paid time off accrual that begins immediately upon hire. Pay ranges associated with this role are informed by automated career site data and are considered alongside individual job experience and certifications at the time of employment.

The role itself is pivotal in ensuring that all patients experience seamless and attentive service from their initial contact with the office to the conclusion of their treatment journey. This position serves as the primary point of contact for referrals, guiding patients efficiently through the various stages of care while coordinating with internal and external stakeholders to secure appointments, verify insurance coverage, and handle benefits queries accurately and empathetically. Responsibilities focus heavily on providing exemplary customer service, managing communications via phone and electronic channels, and coordinating logistics related to scheduling, insurance verification, and financial counseling. This hands-on position requires a candidate with proven organizational skills, a strong aptitude for technology and software, and the ability to learn and adapt quickly in a fast-paced clinical environment. Join this forward-thinking practice to continue building a rewarding career that makes a meaningful impact on patient outcomes and satisfaction through excellent coordination and administrative support.