Patient Concierge, Rheumatology

St. Luke's University Health Network is a renowned healthcare provider dedicated to delivering exceptional medical care across various specialties. With an unwavering commitment to excellence, St. Luke's focuses on caring for the sick and injured, educating healthcare professionals such as physicians and nurses, and improving access to quality care regardless of a patient’s ability to pay. The organization is highly valued for its compassionate, skilled, and experienced employees, who collectively uphold the mission to improve community health outcomes through patient-centered care and education.

This job opportunity is for the position of Patient Concierge at one of St. Luke's Medical Office Buildings (MOB), supporting three specialties within the practice. The role involves managing front desk responsibilities that ensure smooth administrative operations coupled with providing a warm, patient-focused experience. As the Patient Concierge, you would serve as a dedicated patient advocate, facilitating effective communication between patients and the healthcare team while handling essential clerical tasks such as check-in, consent processing, check-out, pre-registration, and real-time insurance eligibility verification. You will also educate patients about MyChart and assist them with appointment or testing scheduling at the point of service. Additionally, this role supports access across multiple Rheumatology locations, indicating a dynamic work environment requiring flexibility and coordination.

Your role as Patient Concierge is central to creating a welcoming atmosphere, delivering concierge services in the waiting area, and supporting patients through modern kiosk check-in procedures. You will also be responsible for opening and closing practice procedures, maintaining cleanliness, managing incoming mail and deliveries, handling cash reconciliation, and promptly processing communications such as faxes and in-basket clerical messages. The position requires close collaboration with Access Center Patient Engagement Partners and Clinical Triage Specialists to handle time-sensitive scheduling and clinical inquiries efficiently.

To excel in this role, you must approach each patient interaction with a solution-oriented and empathetic mindset, anticipating patient needs while working with various organizational teams and departments. Physically, the role requires the ability to sit, stand, and walk for up to eight hours at a time, utilize your hands for clerical and patient care activities, lift weights up to 25 pounds occasionally, and assist with patients who may require wheelchair transportation. Good hearing and vision are also required to communicate effectively and support patient care activities.

The ideal candidate for this role should have a high school diploma or equivalent, with preference given to candidates who have completed administrative training programs. Prior experience of at least one year in a healthcare practice or a similar customer service setting is preferred. Key competencies include excellent communication, facilitation, and presentation skills, a focus on compliance and quality, and the ability to manage time efficiently while maintaining a compassionate and patient-centric communication style. At St. Luke's, you will join a dedicated team that values continuous growth and strives to create a superior patient experience in a supportive and collaborative environment. The employment is full-time and consistent with healthcare administrative professional standards, supporting the collective goal of health improvement and patient satisfaction.