Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee assistance program
Job Description
St. Luke's University Health Network is a renowned healthcare organization committed to providing exceptional care to the communities it serves. Known for its unwavering dedication to excellence, St. Luke's focuses on caring for the sick and injured, educating healthcare professionals including physicians and nurses, and improving access to care regardless of a patient's ability to pay. The organization values the skills, experience, and compassion of its employees and recognizes them as its most valuable asset. This environment fosters teamwork and a patient-centered approach to healthcare, making St. Luke's a respected leader in the health sector.
This job opportunity is for the position of Patient Concierge at St. Luke's, a vital role that supports the front desk operations of a medical office building (MOB) housing three specialties, along with additional responsibilities in Rheumatology locations. The Patient Concierge plays a key role in creating a unique and exceptional patient experience by serving as a passionate advocate for patients. This role entails facilitating administrative and patient support services, ensuring all patient interactions are handled with politeness, promptness, and compassion. The Patient Concierge is the face of the practice who engages with patients throughout their visit, from check-in to check-out, managing activities such as patient registration, consent processing, eligibility verification, appointment scheduling, payment collection, and addressing inquiries. The position also supports other team members by managing messages and facilitating communication between clinical and administrative staff.
The ideal candidate will be detail-oriented and solution-focused, capable of anticipating patient needs and working collaboratively across departments to enhance the patient experience. Physical requirements for this role include prolonged periods of sitting, standing, and walking, as well as the use of upper extremities for patient care and clerical tasks. The role demands excellent communication skills, time management abilities, and the capacity to express empathy and compassion. St. Luke's provides a supportive work environment that encourages continuous growth and professional development. This opportunity is perfect for those who are service-oriented, quality-driven, and excited to contribute to a compassionate healthcare environment.
This job opportunity is for the position of Patient Concierge at St. Luke's, a vital role that supports the front desk operations of a medical office building (MOB) housing three specialties, along with additional responsibilities in Rheumatology locations. The Patient Concierge plays a key role in creating a unique and exceptional patient experience by serving as a passionate advocate for patients. This role entails facilitating administrative and patient support services, ensuring all patient interactions are handled with politeness, promptness, and compassion. The Patient Concierge is the face of the practice who engages with patients throughout their visit, from check-in to check-out, managing activities such as patient registration, consent processing, eligibility verification, appointment scheduling, payment collection, and addressing inquiries. The position also supports other team members by managing messages and facilitating communication between clinical and administrative staff.
The ideal candidate will be detail-oriented and solution-focused, capable of anticipating patient needs and working collaboratively across departments to enhance the patient experience. Physical requirements for this role include prolonged periods of sitting, standing, and walking, as well as the use of upper extremities for patient care and clerical tasks. The role demands excellent communication skills, time management abilities, and the capacity to express empathy and compassion. St. Luke's provides a supportive work environment that encourages continuous growth and professional development. This opportunity is perfect for those who are service-oriented, quality-driven, and excited to contribute to a compassionate healthcare environment.
Job Requirements
- High school graduate or equivalent
- Minimum one year of practice-based experience or similar healthcare setting preferred
- Customer service experience preferred
- Ability to sit, stand, and walk for extended periods up to 8 hours
- Ability to use fingers for patient care, writing, and computer entry
- Capability to lift up to 25 pounds occasionally
- Ability to push carts with supplies up to 30 pounds occasionally
- Ability to push wheelchairs with patients up to 325 pounds occasionally
- Ability to stoop, bend, and reach above shoulder level
- Ability to hear normal conversation and maintain good vision including near and peripheral vision
Job Qualifications
- High school graduate or equivalent
- Minimum one year of practice-based experience or similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and maintain a patient-centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions including check-in, patient consent, check-out, pre-registration, real-time eligibility verification, registration, MyChart education, appointment and testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provides hands-on support to patients utilizing kiosk check-in
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing incoming mail and deliveries, cash management and reconciliation, and scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for urgent clinical inquiries
- Maintains a solution-oriented, creative mindset to anticipate and tend to patient needs by collaborating with other organizational team members and departments
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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