Patient Concierge - Plastic and Reconstructive Surgery

St. Luke's University Health Network is a renowned healthcare provider dedicated to delivering exceptional care to patients through a team of highly skilled and compassionate professionals. St. Luke's prides itself on the expertise, experience, and compassionate nature of its employees, viewing them as the organization's most valuable asset. The network is fully committed to its mission of providing excellent care to the sick and injured, educating physicians, nurses, and other healthcare providers, and improving access to care for communities irrespective of their ability to pay. This commitment underpins the culture and operations of St. Luke's, fostering an environment where patient care excellence is paramount. As a major healthcare network, St. Luke's actively supports a patient-centric approach and continuous improvement in healthcare services, aiming to deliver a unique and exceptional patient experience.

The role of the Patient Concierge at St. Luke's is pivotal in supporting this mission by serving as a passionate patient advocate who facilitates administrative and patient support services within a medical practice setting. This position focuses on creating a positive and welcoming experience for patients, enhancing patient satisfaction through attentive and compassionate service. The Patient Concierge performs a wide range of clerical and support duties such as patient check-in and check-out, real-time eligibility verification, patient consent, appointment scheduling, MyChart education, and payment collection. They also provide hands-on support in the waiting room, assist with kiosk check-in processes, and help maintain the smooth operation of the practice through opening and closing procedures, mail processing, cash management, and more.

This role requires direct interaction with patients and practice team members, demanding strong communication skills, empathy, and a service-oriented mindset. The Patient Concierge also collaborates with various departments, including the Access Center Patient Engagement Partners and Clinical Triage Specialists, to handle time-sensitive clinical inquiries and scheduling requests effectively. The ideal candidate is solution-focused, demonstrates continuous growth, and contributes to fostering a culture of compliance and quality within the practice.

Furthermore, the position involves physical activity such as sitting, standing, walking for extended periods, and occasional lifting, requiring good sensory abilities and stamina. Education requirements include being a high school graduate or having an equivalent qualification, with preference given to those trained in administrative programs. Experience in a healthcare setting or customer service is also preferred.

Working at St. Luke's means joining a team that values dedication to patient care, quality, and excellence. The organization encourages candidates to provide a full legal name, current address, and complete employment history to ensure transparency and fit for the role, highlighting St. Luke's commitment to equal opportunity and inclusive hiring practices.