Patient Concierge, OBGYN

St. Luke's University Health Network is a renowned healthcare organization committed to providing exceptional care to patients while fostering a compassionate and patient-centric environment. Known for its unwavering commitment to excellence, St. Luke's serves a diverse community by offering high-quality healthcare services, educating future healthcare providers, and ensuring access to medical care regardless of a patient's ability to pay. The network values its employees as its most important asset, recognizing their skills, experience, and compassion as fundamental to fulfilling its mission.

The Patient Concierge role at St. Luke's is designed for individuals who are passionate about advocating for patients and enhancing their healthcare experience. This position is crucial in creating a positive and welcoming atmosphere within the practice, ensuring patients feel supported and valued from the moment they arrive. The Patient Concierge performs a variety of administrative and support functions aimed at streamlining patient interactions and improving overall operational efficiency. Their duties include welcoming patients with courtesy and empathy, facilitating check-ins and check-outs, managing appointment scheduling, verifying insurance eligibility, and providing education on digital patient tools such as MyChart.

Additionally, the Patient Concierge supports the healthcare team by managing incoming communications, assisting with practice opening and closing tasks, maintaining cleanliness and orderliness, handling cash reconciliation, and processing mail and deliveries. This role demands strong organizational skills, a solution-oriented mindset, and the ability to partner effectively with other departments to address patient needs promptly. The Patient Concierge acts as a vital link between patients, clinical staff, and administrative teams to ensure timely responses to clinical inquiries and scheduling requests.

The position requires physical stamina and sensory capabilities to perform extended periods of sitting, standing, and walking. Candidates must be able to use their hands continually for computer entry and patient care tasks, lift moderate weights, and assist patients with mobility. Communication skills are paramount, with an emphasis on clear, compassionate patient interactions and the ability to handle sensitive information courteously and professionally.

Ideal candidates typically have a high school diploma or equivalent, with preference given to those who have completed administrative training programs. Experience in a healthcare setting or customer service environment is preferred, along with demonstrated competencies in communication, compliance, continuous improvement, quality focus, service orientation, and time management. St. Luke's fosters a culture of growth and quality-driven service that welcomes candidates who share these values.

This is an opportunity to join a leading healthcare network dedicated to delivering outstanding patient care while supporting professional development and a collaborative work environment. St. Luke's invites applicants to submit their complete application, including detailed employment history and relevant education, to become part of a team that truly values its people and their contribution to better health outcomes.