Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee wellness programs
Retirement plan options
Professional development opportunities
Employee assistance program
Job Description
St. Luke's University Health Network is a leading healthcare organization dedicated to providing exceptional medical care, education, and community service. With a strong commitment to excellence, St. Luke's serves the needs of patients across multiple locations, including the Anderson Specialty Pavilion and 41 Corporate Drive. The network prides itself on the skills, experience, and compassion of its employees, recognizing them as the most valuable asset in fulfilling the organization's mission. St. Luke's is committed to improving access to healthcare, educating healthcare providers including physicians and nurses, and ensuring patients receive quality care regardless of their ability to pay.
The Patient Concierge role at St. Luke's University Health Network is an integral position focused on enhancing the patient experience through compassionate support and administrative assistance. Serving primarily at the Anderson Specialty Pavilion (70%) and secondarily at 41 Corporate Drive (30%), the Patient Concierge acts as a passionate patient advocate who creates a welcoming, efficient, and patient-centric environment. This coverage model supports operational continuity across both sites and aligns with locations experiencing procedural and provider growth.
As a Patient Concierge, the individual will engage patients in a polite, prompt, and compassionate manner during all interactions, ensuring that administrative tasks such as check-in, check-out, pre-registration, eligibility verification, and payment collection are conducted seamlessly. The role demands hands-on support with technology such as kiosk check-in processes and emphasizes effective communication with both patients and internal teams, including coordination with Access Center Patient Engagement Partners and Clinical Triage Specialists.
The position requires maintaining a solution-oriented mindset to anticipate patient needs and deliver exceptional service consistently. The Patient Concierge also supports practice operations with opening and closing procedures, mail and delivery processing, cash management, and clerical message handling. This vital role fosters collaboration across departments to improve workflow and patient satisfaction.
This job is suited for dedicated individuals who excel in communication, time management, and possess a strong service orientation. Candidates with prior healthcare practice experience and customer service skills are preferred. The physical demands of the job include prolonged periods of sitting, standing, and walking, as well as the ability to lift and push weight occasionally. The role is an excellent opportunity for those passionate about making a meaningful difference in patient care and contributing to a renowned healthcare network committed to equal opportunity employment.
The Patient Concierge role at St. Luke's University Health Network is an integral position focused on enhancing the patient experience through compassionate support and administrative assistance. Serving primarily at the Anderson Specialty Pavilion (70%) and secondarily at 41 Corporate Drive (30%), the Patient Concierge acts as a passionate patient advocate who creates a welcoming, efficient, and patient-centric environment. This coverage model supports operational continuity across both sites and aligns with locations experiencing procedural and provider growth.
As a Patient Concierge, the individual will engage patients in a polite, prompt, and compassionate manner during all interactions, ensuring that administrative tasks such as check-in, check-out, pre-registration, eligibility verification, and payment collection are conducted seamlessly. The role demands hands-on support with technology such as kiosk check-in processes and emphasizes effective communication with both patients and internal teams, including coordination with Access Center Patient Engagement Partners and Clinical Triage Specialists.
The position requires maintaining a solution-oriented mindset to anticipate patient needs and deliver exceptional service consistently. The Patient Concierge also supports practice operations with opening and closing procedures, mail and delivery processing, cash management, and clerical message handling. This vital role fosters collaboration across departments to improve workflow and patient satisfaction.
This job is suited for dedicated individuals who excel in communication, time management, and possess a strong service orientation. Candidates with prior healthcare practice experience and customer service skills are preferred. The physical demands of the job include prolonged periods of sitting, standing, and walking, as well as the ability to lift and push weight occasionally. The role is an excellent opportunity for those passionate about making a meaningful difference in patient care and contributing to a renowned healthcare network committed to equal opportunity employment.
Job Requirements
- High school graduate or equivalent
- Minimum one year practice-based experience or similar healthcare setting preferred
- Customer service experience preferred
- Ability to sit, stand, and walk for extended periods
- Continual use of fingers for patient care, writing, and computer entry
- Ability to lift up to 25 pounds occasionally
- Ability to push carts up to 30 pounds occasionally
- Ability to push wheelchairs with patients weighing up to 325 pounds occasionally
- Ability to stoop, bend, and reach above shoulder level
- Ability to hear normal conversation and maintain good vision
Job Qualifications
- High school graduate or equivalent
- Graduates of administrative training programs preferred
- Minimum one year practice-based experience or similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented and creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members and departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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