Patient Concierge, Gastroenterology

St. Luke's University Health Network is a renowned healthcare system dedicated to providing exceptional medical care, education, and community support. With a strong commitment to excellence, St. Luke's serves communities by caring for the sick and injured, educating healthcare providers, and improving access to care for patients regardless of their ability to pay. The institution values its employees as its most valuable asset, emphasizing the importance of their skills, experience, and compassion in fulfilling its mission. St. Luke's fosters a patient-centric culture and strives to create a supportive and collaborative work environment where employees can grow professionally and contribute meaningfully to the health and well-being of the communities they serve.

The role of Patient Concierge at St. Luke's University Health Network is a vital position aimed at enhancing the patient experience through compassionate advocacy and efficient administrative support. This full-time role requires the Patient Concierge to embody the organization's mission by providing patient-centered service with empathy, professionalism, and attention to detail. The Patient Concierge acts as a liaison between patients and healthcare providers, ensuring smooth navigation through administrative processes and addressing patient needs promptly.

Responsibilities include engaging patients courteously during all practice interactions, facilitating check-in and check-out procedures, verifying patient eligibility in real time, managing appointment scheduling, educating patients on technological resources like MyChart, and collecting point-of-service payments. Additionally, the Patient Concierge offers direct support in the waiting area, assists with kiosk check-in, and manages essential practice operations such as opening and closing procedures, mail processing, cash management, and document scanning.

The role requires a high level of organization, excellent communication skills, and the ability to collaborate with various departments to anticipate and respond to patient needs effectively. The Patient Concierge also partners with Access Center teams to handle scheduling and clinical inquiries, contributing to a seamless patient journey from admission to discharge. This position demands a solution-oriented mindset, compliance with healthcare standards, and a dedication to continuous improvement in delivering quality patient care.

Candidates for this role should possess a high school diploma or equivalent, with preference given to graduates of administrative training programs. A minimum of one year of practice-based or similar healthcare experience is preferred, along with customer service skills. Physical requirements include the ability to sit, stand, and walk for extended periods, use fingers for computer and patient care tasks, and occasionally lift or push items weighing up to 30 pounds. The Patient Concierge must possess excellent communication, facilitation, and time management skills, be service-oriented, and demonstrate empathy and compassion in all patient interactions.

Joining St. Luke's University Health Network as a Patient Concierge offers the opportunity to be part of a dedicated team focused on excellence in healthcare delivery and patient satisfaction. Employees benefit from working in a supportive environment that values their contributions and encourages professional growth and development. This role is essential in maintaining the high standards of patient care and operational efficiency that St. Luke's is known for, making it an excellent career opportunity for individuals passionate about healthcare and customer service.